Sonic Drive-In

They messed up my order. I had to repeat myself numerous times for them to even get my order in the drive thru. Maybe they had equipment problems or were having a bad day. I hope others have a better experience.

I ordered 4 things. They made me wait way too long and served the people behind me and then made us wait longer. When we asked why we had to wait longer than the people behind us, she said "They ordered less". But we did not. They then told us "We also accidentally threw out your receipt after we have you yours". This was the manager speaking to us by the way. I don't appreciate being lied to and I don't appreciate waiting for only 4 things. Very disappointing.

I actually wasn't even able to place an order. After repeating the first portion of my order at the drive-thru three times, I was given a total and apparently their headset was turned off. I stated repeatedly that I had more food that I wanted to order, and was met with silence. If they can't even take my order, how can I reasonably assume they'll even make it properly? If I could give zero stars, I would.

So I was looking on the website and it was showing their specials. when I got to the drive-through, I tried to order the special. The drive-through female was saying it was only an online order. so I ordered online with the mobile app. Meanwhile, she’s trying to tell me to go park in one of the stalls, however, there was nobody behind me. She was very rude and unprofessional!!! Sonic really needs to hire better staff, they need to look to hire better service for customers!!!

Tonight I experienced the worst food quality and customer service. I don’t write reviews but I feel the need to tonight. I ordered the chicken sandwich combo for my toddler. While the staff was laughing at me, he handed me the smallest and hard like a rock sandwich. I literally cracked a piece of the dry chicken patty off. I was wondering why the staff was laughing at me as he handed me the bag but when I got home and unwrapped the sandwich I realized why. I didn’t feed it to my daughter obviously. But it makes me disappointed that they (Sonic) got my full payment for the combo which was $12+ bucks and I had to throw away the food. Not a good feeling being a parent just trying to feed their daughter. No worries though, I made her some food at home.