Shake Shack Summerlin

If you’re looking for a solid burger and fries, this is definitely a decent spot to try out. It’s located in Downtown Summerlin near a spacious parking lot, so it’s easily accessible. As we walked in, the employees didn’t acknowledge us, so we figured that the food was ordered through the kiosk. Since it was hot outside, we decided to grab an indoor table and waited about 15-20 minutes before the food came out. I will say, the food came out piping hot and smelled absolutely delicious. My husband ordered the double cheeseburger and I decided to get the ShackBurger with extra Shacksauce, a side of cheese fries (cheese on the side) and a fountain drink to share. These burgers were juicy and cooked very well, but it needed a bit more seasoning. The fries were somewhat crispy with a very soft

The burger I had was the Shack Stack and we got the garlic parm fries. They were decent. I think that was the thing about the visit. Everything was just decent. The service wasn't bad, but it wasn't good either. It's hard to explain. It was okay. The atmosphere the same.

Every time I have their burgers I feel greasy and nauseous afterwards. Tried the gluten-free bread and it was pretty dry but I'm guessing all gluten-free are.

Decided to stop by last night and try it out. The burger and shake were really good, but the fries were average. My only real complaint is the price, especially for the portion sizes. I spent over $20 on a burger, shake, and fries. I'll be coming back, but the fries I will have to skip, as they are just too expensive for what they are. Some of the workers seemed rather unenthused to be there. The girl who made my food did a good job making it, as well as managing the other employees. Both the kitchen and lobby were nice and clean. Overall I am very satisfied with my experience.

The food came out really fast. It felt just like a real restaurant. I even witnessed a customer going OFF on one of the shake shack employees named Logan. He handled the customer with complete grace and diffused the situation, even offered them a free item to calm them down. Very good customer service even when customers are being difficult. 5 out of 5 stars.