Shake Shack New Haven

Really annoying when you add notes to your delivery order and these workers can’t even get it right. I clearly asked for no pickles in my chicken sandwich and of course they don’t pay attention and add pickles. I am also missing an order of fries. I ordered TWO bacon cheese fries and one fries and they forget the fries order. They are $7 at that! Atleast for the price, give better service!!!!!!

Ordered off the website. Arrived, told them my name, and was told to wait. They never called my name. 15 minutes later, I again checked in, and was handed a bag of cold cheese fries and hot dog. No respect for my time, never going back. Edit: ordered the crispy onion cheese dog, onions were soggy, and no cheese.

A bit overpriced but it's Shake Shack! The burger was good but the milk shake was the best. The burger bun was perfect. I ordered cookies and cream milkshake and it was the best. Came here on lunch time and it was pretty busy but managed to get a seat. Sit by the window cause the view outside was beautiful. My first time trying Shake Shake but did not disappoint.

I had a wonderful experience at shake shack in New Haven. The team moved fast to get all orders out. I ordered the double shack burger with bacon cheese fries and they were soo good. The burger was juicy still and the fries were extra crispy just like I asked. There was a minor hiccup with my shake but this lady Niyonna fixed everything for me. Letting me know that they were very sorry for the inconvenience and had them remake it to satisfy me and threw in a free shake voucher for my next order there. The hospitality was great and I will be back to order there again

The burgers and fries are awesome. Have not tried the drinks but fountain drinks are around $3. Milkshakes go for $5 which makes it slightly slightly less expensive compared to burger places around. There are ordering stations and the staff are very efficient at getting your orders on time. Lots of sitting and charging stations.