Rocky River Grille

So I went there and payed $19.26 for my meal which is already overpriced for a burger and fries but that’s whatever. The next day they charged me a $28.15 tip when I did not leave a tip nor gave permission for them to add their own tip. Horrible business practice. Scammers basically. Whoever did that to me needs to be fired or the whole place needs to be shut down. I want my money back immediately. I’m disputing the charges right now.

Went to a music competition for the weekend. Completed the weekend looking forward to a nice steak dinner that was on the menu. Got to the restaurant and only got the lounge menu. Asked for steak that could have easily been prepared but no offer was made to make the steak that was offered on the regular menu. I got a hamburger.They did what was convenient for them not the customers. Spoke to the manager. The chef decided to reduce the menu to bar food. It was a major disappointment and they didn’t care.

Came here for Mad Monster and didn't want to leave to get food so my brother and I ate here. We both got the buffalo wings and they were some of the best wings I've ever had. Not to mention, the fries were *chefs kiss* my only complaint is the prices but it's well worth the money, 10/10 would recommend.

My daughter and I shared the 16oz Ribeye that was $62 with two sides. It was so tough. We ordered it medium rare. Luckily my husband pasta was delicious so we ate that. If I’m paying $62 I want my steak to be amazing.

Came to the Embassy for a staycation to relax & go to the spa. The Botanica Spa was nice but you can hear kids from the pool that’s connected so it was hard to really relax but LaToya was amazing. Tried to eat at the Rocky River Grille but the Bartender/Server named Eric H. was the absolute WORST. His attitude was nasty and condescending. He completely ruined my experience at this hotel for my staycation. He harassed me & seemed racist. He stated that he has been there for 10 years without any write ups, which is surprising bc I wonder how many other black people or people in general he has done this too. This hotel is too nice to have servers like him there. Thank you to the hotel receptionist Bobbi, hotel Manager Sharcori (not sure how you spell his name) and the Restaurant manager for