Rita's Italian Ice & Frozen Custard

West Hartford, CT · Ice cream shop

Rating
4.7/5
★★★★★ 4.7
Reviews
20
Rank in West Hartford
#14
of 198 restaurants
City Percentile
86%
rating percentile
Address
Rita's Italian Ice & Frozen Custard, 1134 New Britain Ave, West Hartford, CT 06110
Phone
(860) 986-7717
Website
www.ritasice.com/location/ritas-of-west-hartford-ct
Status
Closed · Opens 12 PM

Rita's Italian Ice & Frozen Custard is a restaurant located in West Hartford, CT. It is one of 198 restaurants listed in West Hartford. Its 4.7-star rating is above the West Hartford city average of 4.3 stars. It ranks #14 of 198 restaurants in West Hartford. There are 10 photos associated with this location.

About Rita's Italian Ice & Frozen Custard

Rita’s Italian Ice & Frozen Custard is the largest Italian Ice concept in the nation. With over 600 shops operating in 32 states, our popular chain offers a variety of frozen treats that will leave your taste buds wanting more! Italian Ice - our... More

Hours

Saturday12 PM–9 PM

Customer Reviews

★★★★★ 5.0 Al B · Mar 2025

Rita’s is truly like no other place I’ve ever been to. We drive 45 minutes just to come here for their ice, custard and happiness. Rita’s frozen custard is just amazing. It’s sweet, creamier and thicker than a regular soft serve ice cream. Their Italian ice is some of the best I’ve ever had. You really can’t go wrong with any of the flavors they have. They are all so good! I highly recommend the gelati, and have a couple different flavors of ice with it. My personal favorites are watermelon, chocolate covered strawberry,, strawberry lemonade and sour patch red. The sprinkles they have are really good too. Worth the trip, even if it’s an hour away. There are so many great restaurants in the area.

★★★★★ 5.0 Melissa M. Seville · Apr 2023

I had the privilege of going to Rita's and having Italian ice with custard. I first saw them on Undercover Boss and their Italian ice looked delicious. And it was. I also, had the custard and oh my! 😋 The Italian ice wasn't too sweet and it was flavorful. As for the custard, it was thick and creamy. They do allow you to try the flavors to help you make up your mind. It was recommended to get both Italian ice and the custard, that way you will have the best of both worlds. (Mixing the two was delicious.) The place was nice and clean. They had a lot of different flavors, and the place was very warm and inviting. The staff was very knowledgeable and friendly as well. Its located in a plaza off the main with ample parking. It's handicap accessible and they have a small seating area where

★★★★★ 5.0 Cameron Tylek · Aug 2019

Frozen custard done right. Fresh from the machine, into your cone or cup. They have chocolate and vanilla plus two other different flavors that change on the day or week. It's seriously awesome, thick, smooth frozen custard. Italian ice in many different flavors as well. They also have Italian Ice in so many awesome flavors, my kids never know which one to pick. if you think frozen custard is great, wait until you try it with Italian Ice, it's even better! If you like soft serve ice cream, you'll LOVE frozen custard even more!

★★★★★ 5.0 Cydonie Brown · Mar 2025

I love the homemade taste and flavors. Clean restaurant and friendly customer service. Also good parking and a few doors down is a massage studio

★★☆☆☆ 2.0 Desiree Walford · Sep 2025

I always order from Rita's off of DoorDash! This one particular time I order the Strawberry Lemonade which is my favorite! There were pieces of plastic in them! I sent pictures of it in my hand and son hand to DoorDash and called the store to inform them of the situation. I spoke with Ashley who told me to send pictures to her email which I did and I never heard anything back from her and i have ordered from there since this incident. This was the first time I had an issue with my order.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Assistive Hearing Loop

Services

Ice cream shopDessert restaurantDessert shopSundae restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.