Rita's Italian Ice & Frozen Custard

The workers on 6/5/21 we're awesome quick efficient service. Both young ladies got rid of the long lines quick. And it was my first time having Rita's Oreo Chocolate Milkshake it was Awesome!

We each got a gelati, I got the mango ice and vanilla custard and he got the strawberry lemonade ice and vanilla custard. Fire combos! Fast and great service

My wife loves this place. I love the vanilla milkshakes. They're thick, so thick that it can be hard to get it through the straw. Now that's a milkshake. Would like to see them add malt so I can have a malt also. Thanks.

If I could give them no stars I would. They had no water ice but you don't know that until you've waited in line for 15 minutes already. I asked for a medium peanut butter swirl instead, but get this, they were out of medium cups too. No problem I understand that places run out of things, so I get a large, the cashier kindly handed me a cup that was sincerely 1/3rd full and had about 12 old pieces of peanut butter cups at the bottom with just about 3 spoonfuls of only vanilla custard nothing else. I paid $7 for a milk soup with chunks in it, not to mention the time and gas money it took to get there. If there is a manager out there who could give me a refund that would be lovely.

SHAME ON YOU RITA'S!!!! This was your opening for the 2023 spring/summer seasons. How can you re-open a popular ice-cream place for the season that sells both vanilla and chocolate custard and not have any vanilla custard, and have problems with the machine where the chocolate custard is coming out mushy? Why did this place not do a thorough inspection of the equipment as well as its product prior to re-opening. I felt horrible for the poor girl working there that didn't know what to do. I could see how frazzled she was and I don't blame her. The few other people that were there besides my kids and myself, turned around and left as well. Nice re-opening Rita's.