Rita's Italian Ice & Frozen Custard

I have come here a lot for the cotton candy gelati and it is usually good. I only had 1 problem with it in the past, and that was with the custard on top. That particular day it was a very small amount given and when asked about it, was told that the owner informed them they could not give a lot of ice cream. However have bought it after and amount of custard on top has been good. Recently though, I’ve been trying to get someone to try Rita’s and the two times they had tried it, the presentation was awful. The first time, the person ordered the milkshake without a cherry. It took forever for someone to take our order (a couple came and left) and to get the order even though it was not anyone else waiting. Finally when the order was ready the milkshake looked ridiculous like it had been ma

Ive lived in albany for 5 years and never had a good experience anywhere. The young man at the window with the pink earrings was a breath of fresh air. He was so kind and sweet with me and my girls! Will be returning!

Came by because my son has been excited to try Rita's out ever since he saw the sign up during construction. He was actually checking every time we rode by if y'all were open. Well today to celebrate my kiddos first day of school we finally got to try y'all out. It was busy obviously since everyone just got out of school so I placed our order through the app and waited in the car and it was easy in about 5 min. The Italian ice is delicious and we will definitely be back to try more menu items!!! Highly recommend!!

20 mins to get your order. We got 2 custards and they’re soupy! This isn’t a custard. $15 for flavored milk 😔 Definitely not what we expected

yummy frozen treats! flavors rotate, which is mostly cool. definitely unlike other ice cream products around. prices are reasonable.