Rico's Pizza & Subs

Ordered several large pizzas and wings about two months ago and was told 30 minutes. Arrived to pick up food roughly 40 minutes later and was told “I’m just getting ready to make them. Will be 30 minutes”. Waited and waited and waited. More than an hour later and the food still wasn’t ready. Was told could not issue a refund because the guy who does that was not there. Finally got the food over 2 hours after the order had been placed. Food was good which was the only plus to this experience. Ordered again tonight and was told it would be an hour and a half. Okay at least this time they were honest about the wait. Went to get the food and get back home maybe 12 minute drive and the pizza is cold. Cold as in it likely sat done for an hour or more on the counter. Pizza was also terr

This place does not seem to care too much about cross-contamination. People wearing gloves to pick your food and then the same gloves to work the register and then the same gloves too use their cell phone and then the same gloves to start making new pizzas. I also noticed their Parmesan shaker had flakes of red pepper in it, which could be very bothersome to someone who sensitive to red pepper.

Rico’s strikes again y’all! Tell me why I decided to go to Rico‘s in the Arnot mall on Monday, December 22… 2025,,,,My birthday mind you. I wanted a slice of pizza before I watched a movie at the Regal Cinemas. I waited for five minutes and there was absolutely nobody there… When I yelled hello or is anybody there? I heard a rude voice from the back say give me a minute, I’ll be out in a minute. I waited another five minutes and walked away. I don’t understand why there was one person there during a school winter break vacation, at 1 PM in the afternoon during lunchtime…After I got close to the movie theater entrance , I turned around and looked back and the young lady magically appeared from I’m the back and was helping the Caucasian couple that happened to walk up to the counter right af

The pizza was dried out like cardboard. The kids serving the slices was picking them up with his hands, no gloves on even. I left without ordering.

I love ricos pizza but the last few months I have stayed away because the quality of pizza is very underwhelming. I went back in today to give it another try. One piece of cheese pizza and one garlic. The cheese piece was so under cooked that when I picked it up to eat, the center of the dough collapsed. It was so under cooked on the bottom that it tasted really bad. The garlic piece was no better and also under cooked. Every time I go into ricos I get a different version of their pizza even though I order the same two kinds. It's either undercooked or has too much cheese or is burned and has no sauce or has too much sauce and not enough cheese. When the recipe is followed, the pizza comes out beautifully and is delicious. But the inconsistency in quality of pizza has really becom