Red Robin Gourmet Burgers and Brews

From the moment we walked in the vibe was different! 😊 The hosts were friendly and welcoming. Once we sat down our server Lisa was right over to take our order. We got our drinks and GF fries with the yummy sauces super quickly! Because are a celiac family and required a GF meal, we had the kitchen staff come to make sure everything was done with the most caution and care! Aiden went above and beyond to make sure our GF food was free of cross-contamination! Amazing service and delicious food! Even though this isn’t our home location we’ll definitely be back again! Thank you!!! 😊

Rating is a 1 because 0 was not an option. Music was way too loud, we were ordering to go and I couldn't make a phone call from the lobby, even after stepping outside the Music was still incredibly loud. Then we ordered 4 plates,1 appetizer and 2 shakes and it cam to $100. Then the food was very little, the to go containers were half empty. Then it took another 10min to get the shakes, and the lids were squished and not on the cups properly. Thank goodness we noticed and were careful. We will not be back. This is how you lose customers, we have been going to red Robin for years. It stopped today.

I want to give a big shoutout to Shaun, the manager at Sherwood Red Robin. He helped me solve an issue with my DoorDash order and was incredibly nice, patient, and helpful the entire time. He took the time to make sure everything was handled properly, and his positive attitude really stood out. Customer service like his makes a huge difference—thank you, Shaun! This is Maggie

Service was exceptional! The sandwich was great. The fries were a disappointment. They were not crispy at all and the oil they were cooked tasted bitter and old. I am not a fan of the kiosk on the table. But the waitress took care of that and the music was entirely too loud.

There was a long wait to get seated, but the staff was attentive and friendly. After ordering it only took about 10 minutes for our food to come out and it was marvelous. I mean, all red robins are gonna be about the same food wise, but this one was definitely 10/10.