Red Lobster

I should be doing a million other things, but I had to make writing this review a priority to let the Red Lobster franchise owner and others know about our horrible experience. I had ordered a family meal and an additional appetizer (for pick-up). I placed our order in the Red Lobster app for pickup later in the evening as we wanted to have a special dinner with our family. Our scheduled time was 6:30 pm. My husband goes into the Red Lobster, the hostess was sitting in the lobby, laughing and playing on her phone. My husband arrived to the bar area at 6:26, a few minutes prior to the scheduled time. He didn't receive our food until 6:45. There was literally nobody at the bar area except one person: Max. Max finally greeted my husband, after 11 minutes, and got his food. He handed it over t

A great experience at the Fredericksburg Spotsylvania Mall location. The grilled lobster, shrimp and salmon meal was flavored and cooked to perfection. The service was provided by Dionte (I might be misspelling that), all stars, he had recommendations for my diet restrictions. Today's experience was the best I've had at any Red Lobster. The atmosphere was on point, clean and friendly staff. I'll definitely be back and recommend this location.

The lobster and shrimp linguine Alfredo is delicious as are the cheddar bay biscuits. Just be prepared for a long wait if you're getting carry out. I arrived 15 minutes after the email said to be there and I still had to wait another 20 minutes.

Food was great as usual. The customer service was excellent. Our server, Jessica was very friendly and attentive. The manager also went out of his way to make sure everything was to our liking. We will definitely be back!

This was the worst restaurant experience my family and I have had. We arrived around 4:00 PM, and the restaurant was nearly empty, so being “busy” was not an excuse. Despite that, we waited almost two hours for our food while people that were seated an hour after us had already gotten theirs. When it finally came out, all of it was cold, the lobster tail and steak were so tough we couldn’t even eat it. Our waiter did not check on us for over 30 minutes at a time, and our drinks were empty multiple times throughout the meal. The manager was extremely unprofessional when we raised our concerns. When I told her we waited over an hour and a half for our food she replied “I saw” and held up a receipt she was holding. She also said that our steak was tough and inedible “because it was a sirlo