Ratskeller Cafe

Ordered drinks and they’re top notch. I think the barkeep was named Conner. We also ordered food which was incredible (Philly steak) Conner went well above and beyond to make sure we were taken well care of. Definitely would request him to be my barkeep every time he’s available.

I have mixed feelings about this place. It was somewhat crowded but easy to find seating, there was karaoke going on which was fun to watch and the food was good. My kids really liked the pizza, it’s actually in their top 5 for “best pizza.” The prices are not abnormal for an indoor waterpark and I would say they are comparable to the Great Wolf Lodge. However, the service is atrocious. The wait time is well over an hour and the staff, especially the cashier the night we were there was oddly rude and originally tried to detour us from ordering. I would consider going here during non peak hours for a less stressful experience.

Service was very slow when we were there. It took half an hour to get a soft pretzel. Having a bar in the middle of the kids fun center is a good idea in theory but it just felt like we were having beer at Chuck E Cheez.

Slower than slow. The tip is shown before you get your food. I've never seen anything like it. The owners need to hire help. I would never have left a tip. The food is nothing above cafeteria food. You better all order at the same time for best chances. My daughter's got there food 45 minutes after everyone was finished. We met as a group. Some people got there food 45 minutes Later ,when they ordered before at least 1/2 hour before. We're not talking complicated cooking here. Nachos, plain burgers, cheese pizza, pulled pork sandwich. We're they filleting the cow in the back kitchen?

Just left.Ratskellars Why is there a checkbox to rate service? There is no service. You wait up to an hour or more for basic food with lower quality than a county jail. No sour cream available for quesadillas. And they forgot to give me the salsa. I would really hate to see if this place was busy. I can't imagine the wait time. $24 for a 16" plain cheese pizza. Don't take a seat at the bar. You'll sit there all night. You need to wait in line for a 1/2 hr. With 3 people in front of you. I suggest going to the better restaurant. Maybe things would be better? This was high production cooked food. No skill involved. I would suggest to the manager to offer better quality. How about a slice of tomato, pickles and onion on the burgers. The manager should walk back in the kitchen and see why the