Pura Vida Miami

I’ve been to this location many times, but this time I had a horrible experience and a horrible customer service with the girl at the front. She gave us an extremely rude attitude, When I asked her for three plates for the pastries, she gave me three dirty plates From the previous order. When I saw and returned back to her and told her I need three clean plates and I showed her that the plates were dirty she replied “perfect!” With a sneaky smile. This attitude and customer service should not be tolerated especially not in a place like Pura Vida. We spent over $200 on a casual Breakfast and received a customer service worse than Dunkin’ Donuts or McDonald’s. The managers and the owners of the place should properly train employees and discipline and Fire for such behavior.

I tried walnut cookies and its seems like was it an old cookie, very dry and not tasty at all. Even Tates at the grocery tastes better. Definitely not worth the money, the cookie tasted like it was from a month ago. I really don't see the hype especially the cookie has 540 calories, sodium 670, 32g of sugar and 57 g of carb. False advertising " Health is Happiness." If you are on a restricted diet this place is definitely not for you watch out for the labels. If you are health conscious run like I am away from this place. Definitely not coming back.

We stopped in just to try a latte and the chocolate pistachio tart. The latte was perfectly fine, but nothing memorable or special. The tart wasn’t bad, but it also didn’t really stand out, very average in flavor and texture. Overall, an okay experience, but nothing that would make us go out of our way to return.

The food we received was actually not good. It was a to go order. The salad wasn’t fresh and they claimed it was roasted salmon in a wrap but it was raw. Also asked for the wrap to have no mayo as we have an allergy and they did it anyway. Almost the entire thing expensive order was put into the trash. The coffee was good and the atmosphere of the place is very nice. That’s the best compliment I can give. No returned called when I attempted to let them know about the food. Update: They actually replied to my review. Offered a $75 gift card. Went back to the restaurant and used the gift card the salad while pricy was much better. They discontinued the coffee I would normally get but the environment was much more friendly this time around. Could have been because they knew the gift card was

This place is absolutely amazing. Food and beverages are excellent and the service is another level. I personally want to highlight Lizz, she was amazing asking us if we had any allergies and then stopped our table to check on us a couple times. Amazing vibe and customer service from her side. Thanks LIZZ!!