Potbelly

I had to clean my own table. The pop machine was leaking and all they said was "it happens" mind you it's next to an outlet.. The girl with black and red hair just expects everyone else to do everything. We waited 10 minutes to pay for our food. She was just opening bags.. Not placing anything in them just getting them ready for online orders... But the food wasn't made.

Dirty place, crap staff, and cold food. Waited close to 20 minutes from my order time to receive my food. My girlfriend has to say something in order for anything to be addressed and food given. Their excuse? They were waiting on us to tell them what we wanted in the sandwiches. We were sitting at a table waiting for a call keep in mind.

I came in on Sunday. I ordered a chicken club. The young lady who took my order advised the bacon was cooking. I asked how long would it be. She said 5 minutes. It took 20 minutes for the bacon. If I knew it was going to be that long I would have just left. Once I got to the counter, I added a milkshake and the manager advised that I should have ordered that at the beginning of the counter so it could have been ready by the time I checked out. But I had just waited 20 minutes. Why would I want my milkshake sitting there for all that time? I thought I would be in and out and I regretted wasting my time here that day. I don't even see myself going back to this location.

I ordered a sandwich through DoorDash that was advertised as including lettuce, tomato, and onion. What I received was only a single layer of meat and a single layer of cheese—no vegetables at all. The portion size was disappointing; the bread was very thin and about half the size of a Jimmy John’s sandwich. I contacted the store and spoke with the manager, but she refused to help, stating that the toppings had to be added separately and there was nothing she could do. Overall, this was a very poor experience, and I won’t be returning to Potbelly.

You have long wait times, employees will see u in line from the back and still will not come out, unless “certain” customers come into the store. Depends on certain days it’s hit or miss on if you’ll get fast, friendly customer service so don’t go on your break if you work nearby.