Potbelly

Gurnee, IL · Sandwich shop

Rating
4.3/5
★★★★☆ 4.3
Reviews
20
Rank in Gurnee
#18
of 150 restaurants
City Percentile
71%
rating percentile
Address
Potbelly, 6641 Grand Ave Ste F, Gurnee, IL 60031
Phone
(847) 855-7415
Website
www.potbelly.com/?olonwp=JjBtp_vMLk25gkYh_bnoiQ
Status
Closed · Opens 10 AM

Potbelly is a restaurant located in Gurnee, IL. It is one of 150 restaurants listed in Gurnee. Its 4.3-star rating is above the Gurnee city average of 3.9 stars. It ranks #18 of 150 restaurants in Gurnee. There are 10 photos associated with this location.

About Potbelly

Ditch the sad desk lunch and treat yourself to a delicious sandwich near Gurnee Mills! Located in Gurnee, just a short drive from Great Wolf Lodge, Potbelly Sandwich Shop is your go-to lunch spot on Grand Avenue. Step inside and enjoy all your... More

Hours

Saturday10 AM–11 PM
Sunday10 AM–11 PM
Monday10 AM–11 PM
Tuesday10 AM–11 PM
Wednesday10 AM–11 PM
Thursday10 AM–11 PM
Friday10 AM–11 PM

Customer Reviews

★★★★★ 5.0 Ioana Mihulet · Feb 2026

Geo was super helpful. Great hospitality!! (I wanted harder tomatoes and the batch was more riped, so I said no. But him without being asked he showed me some other tomatoes that were so much better. And for someone with a texture problem fresh tomatoes matter 😁) (Also a shout-out to Rya for describing the voo-doo chips perfectly, we loved them) It's definitely the little things that makes someone's meal so much better. Thank you for the cookie as well.

★☆☆☆☆ 1.0 Jared · Mar 2026

First time ordering from this location. When waiting in line I was not asked for my order and 2 employees watched me move forward to the topping station. I was then told to go back and order. I went back and the employees would not speak until I just gave my order and hoped they would take it. They acknowledged but did not confirm anything. Of course when ordering 2 sandwiches they had only given me 1. While asking which toppings came on the sandwich, I was told only mustard and pickles. I said no pickles. To my surprise my sandwich came with all sorts of toppings that I did not ask for. Very disappointing experience and would recommend ordering online as to not deal with the people who cannot understand.

★★★★★ 5.0 Digital J3D1 · Oct 2025

This potbelly is very consistent in food quality and the employees are very friendly.

★☆☆☆☆ 1.0 Misses Collett · Jan 2026

Food is pretty good. They offer BOGO often, but unless you want to pick it up they never seem to have delivery available those days because they always say they dont have any drivers available. For those of us that work and can't leave to pick up lunch the offer is useless. Would've for the problem to get figured out. More employees on BOGO days, maybe so wmoyees are available to deliver. It is an offered service delivery).

★★★★★ 5.0 Kelly Wilson · Jan 2026

Joe at checkout was wonderful! We had a pickup order (to redeem rewards) in addition to the order we placed at the counter. He found the pickup order immediately after realizing it was not at the pickup station. Also was friendly and pleasant and made our kids smile!

Accessibility & Amenities

✓ Outdoor Seating ✓ No Contact Delivery ✓ Delivery ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Live Music ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating ✓ Comfort Food ✓ Healthy Options

Services

Sandwich shopBeverage distributorCatering food and drink supplierCatererDeliFast food restaurantLunch restaurantRestaurant supply store

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This listing is informational. Contact the business directly to verify credentials, services, and availability.