Potbelly

Made us three of one of their signature sandwiches without a named ingredient (literally in the name of the sandwich) and only told us it wasn't in the sandwiches when we were paying. Manager said "new guy didn't know" they were out of the ingredient, no opportunity to re-order since sandwiches were already made without the ingredient. Will not return, and feel annoyed to have paid $40 for three incomplete sandwiches (plus drinks).

I used to live by this location and would constantly eat here for lunch and dinner, so it saddens me to see how far it’s fallen in such a short amount of time. The prices is high so you’d expect a level of customer service to also be pretty high, but that’s not the case. The constant racism towards customers and trying to hide it by speaking in spanish is insane. Then just waiting to get my food takes so long. My order is very simple a turkey and swiss with mustard and mayo. Not that hard and yet it takes forever to get in the oven and when it does come out it sits there till an employee decides they want to do it. You will see at least 2 different employees walk past your sandwich before either of them even acknowledge you. Then when at the register they’re supposed to have your soup and

Let’s start by saying Joe was amazing! He actually had great customer service and I was satisfied with my order leaving out with my delicious Chili Mac! He made a beautiful and delicious sandwich! Marta was very friendly and kind as well at the register.

I love to come here with my friends after school. The pizza melts are almost always good, and usually great. The seats in the back have a nice atmosphere, and the employees are chill. I don’t know why this potbelly has worse reviews than the others in our area, because every time i get a pizza melts from a different potbelly it has less stuff and is just worse. The friendship heights potbelly will always have a spot in my heart.

Today was my first time to order (a sandwich/a bowl of soup/ and a shake) from here. I ordered online at 5:06 PM EST to facilitate a quick pickup to be able to get home as soon as possible to my wife who was sick. This is where everything started to go haywire. Apparently, when you order online they have a surcharge of 30 cents that isn't indicated clearly in your subtotal. 30 cents may not seem much but it shows a company's transparency with their fees they charge their customers. Anyway, the pickup time I selected was 5:20 PM EST however when I walked in to pickup my order, there was no order present at the pick up station. Wondering where my order was, the employee said it was just being put together. Looking around the store, there were only 2 customers eating, 1 ordering, and 1 (me)