Potbelly

SCATHING REVIEW: Potbelly Sandwich Shop, BWI Airport (Concourse A) As an airport employee I frequent this store a lot. However, Avoid this location at all costs unless you enjoy paying airport prices for a side of contempt with your meal. This establishment has mastered the art of sucking any semblance of joy or hospitality out of the airport travel experience. From the moment you approach the counter, you are treated as an inconvenience. The staff, particularly the pregnant employee with two nose piercings, operates with a perpetually nasty attitude that is both unprofessional and astounding. Her demeanor isn't just unfriendly; it’s actively hostile, making a simple transaction feel like a confrontation. My visit was a masterclass in incompetence and poor service: 1. Misinformation fr

Honestly the worst experience!! The employees there literally treat you like youre and inconvenience to them. Honestly they need to re-staff this whole location. One guy sits on the counter turns the register hides his phone and doesn't even greet you just ask what you order and charge and goes back to his phone. DO NOT GO HERE

I ordered 2 sandwiches $24, wreck and primerib. Slow service, they were out of grilled onions( only reason I ordered my sandwich) I decided not to get the combo because the drinks were warm due to non-working cooler. Food was lackluster. Im glad I got ketchup and drinks at the pizza place. Save yourself time and money go someplace else.

Incredibly rude staff on both occasions. Decent chicken pot pie soup and cookie though. I didn't enjoy feeling like a burden, even with a polite and simple order.

Everyone in this establishment was the most UNPLEASANT females I have ever dealt with! The attitudes were unmatched and the one checking out on the register was absolutely HORRENDOUS! The refrigerator was down for the drinks so I asked for ice and she said “you gonna have to pay for that” and I said no maam its not my fault that your machine is down. She repeated herself “i said you gonna have to pay for that” and I said no I am not and she proceeded to walk again and said “Im not doing this with you “ and hopped up and sat on the counter with her arms crossed. absolutely UNREAL!! Will NEVERRRRRR go back