Potbelly

I sent this first as a complaint directly on the Potbelly website: Where do I start? How about I've never eaten or ordered Potbelly before in my life. I submitted an order on the Potbelly website at 1:19 PM including a tip. I submitted payment on a card that is a bit finicky on websites, so I assumed I'd figure out immediately if the card went thru or not. Website said "order accepted" so I continued working. about an hour later I checked the Doordash text link and kept checking in before finally calling the store. It has switched to 3 different Doordash driver names during this time. I checked my bank for pending transactions, didn't see one and submitted my order again using a different card, this time with out a tip. When I called I was met with anything but customer service. Yo

Can someone give me the secret promo code to order non-mangled to-go sandwiches...Please? I couldn't capture a coherent photo of the sandwich I had barely unwrapped before it shot it's uncovered (bread looked squished before toasted) guts onto my kitchen island. Instead I will impress you with the exemplary packing of the chili mac to illustrate their genuis level skills.

Sadly, I have to give it a one star to write a review when I give it a zero star. Today while visiting the Arden Hills, Minnesota location I witnessed a customer in front of me kindly ordering his sandwich while a lady known as Dee (store manager) was on her personal phone and shouting to the customer in front of me, asking what he had on his sandwich while he already explained to the person taking his order what he would like, and when he didn’t answer her, she rudely gave him the middle finger. I then tried to call and talk to the manager to ask for the district manager‘s contact information and was hung up on. I will no longer be going to this location as this is not an isolated incident of this manager.

Ordered pickup and on my order I asked for a bowl of Mac and cheese for my kids. When I got home, it was just a small side cup. Mind you I paid $7 for the bowl of Mac and cheese. So I call, and the guy I talked with was extremely short, didn’t apologize for messing up my order and gave the two options as I can drive all the way back to potbelly or I can give my order number for them to refund it in a few business days. I got it refunded. I get it that mistakes happen but you could atleast apologize for messing up. Now instead of having a quick dinner for my family I’m at home making more food. It seems like from recent reviews that this place has gone down hill. Sad. Update, now eating my salad, all my lettuce is wilted and purple. Never going back here.

Gm was extremely rude snatched my food and told me to leave the establishment because I questioned the toppings on my sandwich! Refused service and threatened to call the police. Do not come to this place it is a nightmare! Another location is recommended.