Postmates Miami

Worst costumer service ever! They brought me a very wrong order that was damaged. I do not eat meat or products cooked with meat, and it was such a waste of food and money. They never replied to my emails, charged me fully for the order I never received and the only option on the app gave me $5 cash credit for the next order!! Like I would ever use this app again. DO NOT recommend them AT ALL. If anything goes wrong, good luck with getting any response! PS. They change the final prices in the receipt :/

I've been using PostMates for a few months now. Aside from a few delayed deliveries, overall things have gone off with no issue. Until today. We ordered lunch from Pommodor's Pizza. After a few bites, my husband noticed there was mold on his bread. I notified PostMates, as the vendor we paid I was expecting a refund. Unfortunately their response was none other than "sorry...not sorry". You should contact the restaurant. I've had delivery issues with DoorDash and those are solved within an hour. This is the worst customer service and they will just keep giving you the same "sorry...not sorry" response in different words.

I was so disappointed with my delivery today and maybe Post-mates can explain to me why a delivery driver took almost 2hrs to deliver my order because she had multiple orders. This is second time that they’ve done this and it was done intentionally otherwise I would’ve been told before the order was picked up not after that the driver had two or three other orders to deliver first. If I don’t have any other choice I will not use them but Uber Eats will be my first go too. Door dash is not perfect but the i really hate that they don’t give their customer an option. Called customer service because the driver didn’t speak English, customer service said they couldn’t help because they didn’t speak Spanish. You got to be kidding.

I would put negative stars if possible. I ordered food, they charged me money and never delivered the order. After my claim they gave me credit back. So I ordered again, delivery guy took more than 2 hours to deliver food and they charged it from the credit which was ok, BUT they charged me today AGAIN!!! even I didn’t order anything. So I put another claim and their explanation? It’s temporary hold and they will return money back in 1-3 business days. They said they are doing this to make sure I have enough money in my bank account.... like seriously? This is just ridiculous. Save your money and patience and DON’T ever order thru Postmates.

Big mistake. I searched for the restaurant in google and I thought I was ordering directly from the restaurant. The food never arrived but I got a text saying that the driver was at the location. I contacted Postmates and they did not answer the phone. Then two days later I sent them email. They reply saying that they could not do anything because it was too late. They did not care at all. I paid $ 10 dollars for a delivery that never happened.