Popeyes Louisiana Kitchen

Update today 12/27/25: 360 experience! We waited in line for a while and I noticed one employee (red hair female) tell the cashier that we were doing a mobile order (assuming) and to take the next person (all in Spanish) also that we would have to wait for the mobile order. I explained that we’re just trying to figure out how to get our free drink via app and we’re ready to order. The whole time the cashier was shouting out the customer order that was behind us to the drive thru employee. Not giving us her full attention and asking how to enter a code for another meal we wanted. The red hair employee said, next time they have to give you the code first. Fast forward to receiving our order there was a small discrepancy and the red hair employee asked for one of our fries back to replace wit

I've tried to give this popeye's in Chicopee , Mass ,the benefit of the doubt. Yet over and over they disappoint. If I could rate them a zero I would. The popeye's app has not been working for days now so I drove to store to place my order. The guy that took my order at drive thru told me to pull up on the side of the building, and that they would bring my order out to me . He advised me that it would be about ten minutes because they need to cook the chicken. Mind you The parking lot is empty, so how busy are you? Nevertheless, I pulled up on the side of the building 20 minutes go by.... Nothing ...as I watch other customers come and go. So I back up to the drive through window to ask what's going on with my order and it's as if they didn't even know I was outside, waiting. The guy at

Staff didn't speak english, they were too busy laughing and talking to each other than to wait on customers, my mobile order was missing items, chicken was overcooked and rock hard. Customer Service is useless, they refused my refund. They had me send in a picture and then told me that it wasn't a real picture. I had to file a complaint with my credit card company to get my money back. Don't know how this chain is still in business. I filled out a form attached to this link 2 days ago, haven't heard from anyone......

Very rude to customers got my whole order wrong after I repeated myself 3 times. Because I don’t look Hispanic they were speaking bad about me when I told them my whole order wasn’t what I asked for. Very unprofessional rude and disrespectful young people working there.

Young lady at the counter was polite and prompt but the food is terrible value for the money. it tasted as ok as fast food gets but 5 super tiny chicken tenders for almost $14 dollars with no sides or drink is wild. also some pretty sizeable potholes in that parking lot