Popeyes Louisiana Kitchen

The food was finally back to the flavors the has my nostalgia perking it’s head up in an attempt to place the flavors with the feelings and memories of old. Most popeyes these days taste odd or like a whole different restaurant but not here. not anymore. They have mastered the ‘Popeyes’ flavor that so many DC locations struggle to perfect. I was also pleased with the polite young people they have working there. They were young black woman and man and they were soooo refreshing that i left them both a tip! They even suggested a deal because I didnt see anything budget friendly that fit the amount of chicken I wanted! I’m happy to see so many young people loving life and work as i did when i was their age! Great job to the staff for the service and food!

If I could give this location a negative zero I would. Slow drive thru, wait time ridiculous to order from monitor, then was forgotten after being advised to park in parking space to wait for someone to bring out order. Mind you, I only ordered the $20, 9 piece chicken tender meal deal. Went inside and was greeted with discuss by Manager and staff. No apology for waiting 25+ minutes in parking lot. Sad staff...wouldn't even look my way. Get Lost‼️

I was so upset with the young people working there. The boy passed me my food with his back turned talking to someone else while I’m saying “thank you” they gave me cold chicken and when I called for a manager, some foreigner answered the phone and hung up on me. I just had to go get a refund. I haven’t been to this place in some years. The service used to be good. Times have changed! Oh well!!! I will get better service somewhere else. You never get all of your money back when getting a refund. It’s crazy!

On a positive note, and what matters the most, the food was fine, my chicken was hot and properly seasoned. However, the issue with customer service continues to play our society. It seems as if please and thank you are terms of the past.

This evening, this location stole my money. I put an order in online and when I arrived to the store they stated they didn’t have any chicken. I asked for refund, they directed me to the app, which did not have a refund option, only a bot chat. They refused to give me the name, number, and email address of the general manager. The even called the police after I demanded a refund. Needless to say the police sided with me but did not force them to give me my money back, stating that they don’t have a refund option in store for online. I plan to follow up with the franchise.