Popeyes Louisiana Kitchen

I ordered a boneless chicken meal, clasic flavor, with a regular Coke. I left confidently, seeing that my order was correct on the screen. As I was leaving, I tasted my soda and realized they had given me Dr. Pepper, so I went back to exchange it. I don't like the taste of Dr. Pepper. When I got home and was about to eat, I realized my boneless chicken was covered in BBQ sauce (which I don't like). I went back to exchange them (you pay for what you order!), and the person at the drive-thru window, instead of apologizing for THEIR mistake, responded with a very rude attitude, telling me that I had ordered BBQ sauce on my boneless chicken. He told me to come back tomorrow because the kitchen was already closed. I asked him for the receipt, and when I got to the window, he handed me my recei

My own experience this time is that the chicken had way too much flour. Almost as if it was fried twice with double batch of flour. I know fried chicken is bad for your chloresterol. That is exactly WHY it should be perfect when I decide to eat some. Most of the time it is delicious. However, don't really know what happen today. The butter biscuits were very fresh today. Seems like all restaurants are changing. Not always for the better.

Went in to get a meal on my lunch break and forgot to mention I had a coupon. The manager Hispanic man with glasses had a whole attitude. Rolled his eyes and clearly did not hide the fact that his was upset by it. I did not spend my money with him I would not be treated unkindly by anyone and this isn’t his first time. Popeyes need to review his customer service skills because they losing money because of him every penny counts

Very disappointing experience at this store. They consistently miss items in my orders. Last time, an entire box was missing and I had to drive back to pick it up. Today, two pieces were missing from my bag. This only happens at this location. If you want a proper Popeyes experience, I strongly recommend avoiding this store. I even called the manager to share my feedback, but she disconnected the call. The employees’ attitude is also very rude and unprofessional.

Subject: Formal Complaint – Green Bay Rd, North Chicago Location I am extremely disappointed with the customer service at the Popeyes location on Green Bay Rd in North Chicago during the 10:30 shift. The employee taking drive-thru orders stopped responding to customers and would not answer the speaker. When a customer drove up to the pickup window to place the order, the employee told them they needed to go back through the drive-thru line instead of assisting them. He then escalated the situation by threatening to call the police if the customer did not move their vehicle. This behavior is unprofessional, unacceptable, and not how customers should be treated. I would like to know if this reflects Popeyes’ customer service standards and what actions will be taken to address this issue.