Popeyes Louisiana Kitchen

I placed a mobile order for my family and waited over 30 minutes—and that’s not even the worst part. When I arrived, I sat at the speaker for a while before finally saying “hello” just to get someone’s attention. A staff member eventually responded and told me to wait. After repeating my name three times, I was told to pull up to a yellow pole—not even the pickup window. After waiting there for another 5 minutes, I was told to move again—this time to a side door. I waited another 15 minutes before calling the restaurant. The woman who answered (possibly the manager) said she didn’t know what I was talking about and told me to come inside. I hung up because someone finally came out—Diamond, the only person who showed any professionalism. She informed me they didn’t have the strawberry pie

I hope corporate or management sees this because this is ridiculous. I've been going to this location for a bit. More than half of the time, the customer service has been awful here. They don't even greet their customers or at least pretend to put on a mask. As of 12/13/2025, around 2PM, it's not even that busy and had to wait more than THIRTY MINUTES for a 12 PCs family meal combo. The man at the cashier didn't even say 'Im sorry for the wait, sir'. Your employees SEVERELY lack basic customer service. They didn't have to be overly friendly, but just courteous enough to get the job done. I've even heard from other customers that they receive the wrong items that have to be corrected. Now on the other hand, the 12 PCs I had was great. The taste met my expectation as well as the fries and

Don’t waste your money, my surf and turf was nothing like the picture. I received no biscuit no Tenders just crust and no side or sauce. One big rip off. ''”””””” YOUR RESPONSE IS A JOKE””””””””

I placed an order online at 725pm and whenever I pulled up to the speaker at 740 pm the automated voice came on and said they were closed. I spoke up and said, hello, and someone pressed the button on the speaker, but didn't say anything. I then decided to pull forward to the drive up window where the lady told me.I should have stopped at the speaker. I told her I did, and someone answered, but they didn't say anything. Then, she asked them if they had my order.And I watched him sift through about ten receipts to find mine, which they hadn't started on or acknowledged. She then asked me to pull forward and said they were working on my order. I asked if I could have my drinks while I wait.And she said we will bring it out with your order which is crazy to me.Why can't I have my drinks that

This is the worst popeyes on this side of town!!! Receipt (since it won't let me post a picture) 3660 Austin Peay Hwy *5311 Hollis CHK 331 Date: 29th of Nov' 25 5:44 PM. We ordered 2 Big Boxs. The first on was a 2pc white BIC +2 Rg sides. There was suppose to be with fries and red beans and rice. We only got 2 pc with fries. No biscuit or red beans& rice. Second box had 3 piece tenders + 2 sides + biscuit with 2 rd sides of fries & mash potatoes and we only received the 3 piece tenders, fries & bic. Maybe if you hire more adults than children they would get orders correct. Our food was not fresh nor hot so I'm confused why we had to wait , only to not receive all our food. Horrible service!!!!