Popeyes Louisiana Kitchen

Got a spicy chicken sandwhich. Got home and realized they gave me BONE IN on my sandwich. It looked so gross and had almost no edible meat on it. Will be contacting corporate to complain and request a refund.

I placed an app order 30 mins before I arrived because I figured they would be busy on a Sunday. I order 5 pieces of chicken a side and 2 biscuits. I get there and the lady tells me the order is not ready and to park. Ok cool. 20 mins go by and they cleared the entire drive thru so I go inside and ask about my order and they had the order slip and asked the 2 young men in the back how long would it be on classic chicken .. she came back and told me it would be another 15 mins. She offered me alternatives that I did not want. I just wanted my order at this point. I just wanted my FIVE pieces of chicken. So the lady with no teeth tried to offer me something for free for the wait, at that point I just wanted a refund. She told me I would have to go through the app to get a refund. An hour lat

On Saturday, I visited the Popeyes in Lake St. Louis and had one of the most unprofessional experiences I’ve ever encountered at a restaurant. I ordered the $6 box. The previous day I had ordered the same thing and received dark meat, so I assumed it would be the same. When I opened the box and saw a breast, I asked the employee if it was possible to get dark meat instead. Instead of simply assisting, he turned to a coworker and said, “He didn’t tell us he wanted dark meat.” I explained that I hadn’t requested it this time because I received it the day before, but I just preferred the smaller, dark-meat pieces. He then told me I would have to wait 12 minutes for dark meat with no other options. On top of that, the drink I thought came with the meal didn’t, so I paid an additional amount

Chicken sandwich was good, tenders were fishy smelling and thin. All fries were stal,thin and very crunchy on gums. Sweet tea wasn't very sweet....always a 50/50 shot with sky Popeyes in the area but I'm again mostly disappointed by this location.

Consistent good food, friendly cashier, and quick service. One small mishap tonight out of last 20 visits being error free, and the manager made it right. Quickly. I’ll be back and I appreciate the customer service. ❤️