Popeyes Louisiana Kitchen

Came to this location in the late evening and opted to order inside as the drive-thru line was pretty long. There was a bit of wait inside. I ordered a family meal deal and the chicken/sides were fresh and piping hot! No bugs, no hair—no issues! The dining area was clean and tidy. The gentleman working the front counter was very courteous—overwhelmed with the amount of customers but remained polite. The kitchen staff were moving as fast as they could, trying to get orders accurate and out as quickly as possible. Overall, pleasant experience and will venture to this location again. It’s new and it’s the only location in the Forney/Terrell/Heartland/Crandall area. The employees are trying to get their bearings with the heavy consumer traffic. Let’s extend kindness and grant these folks some

This Forney location needs way more improvement than I'm willing to list. Top 3 problems: 1. No one at the Order Location when I walked in; 2. No one that appeared in the Order Location asked me what service I needed; 3. There were 12+ people inside the store, all in my same situation and all vocal about the service.

Very dirty to set down and eat or enjoy the new opening. Music is loud blasted you can't hear the people on the register. very unorganized. Sweet people working there but no one with a back bone to carry order and great service. Rice under cooked still hard. The garlic cheesy bites off the chain.

Waited MORE THAN AN HOUR for some freaking chicken and still never got it because we ended up canceling our order because it took so long. Along with other people in the lobby and drive thru. Freaking ridiculous. Who runs this store?! It makes sense you have less than 3 stars already...try another trade buddy. Maybe you can make goat milk soap or something. The pictures don't do the horrible service justice, everybody has been waiting here for OVER AN HOUR.

This location advertised that they would be open until 7PM. I came at 5:15 and they said they closed at 5 PM. I was giving them another chance from last weekend when the got my order incorrect 2 times and when I got the food, it did not taste the quality that I am used to from Popeyes. I believe this location will have to undergo new management to improve its quality of product and service to the community.