Popeyes Louisiana Kitchen

We decided to order delivery and chose Popeyes. The app was easy to navigate. The food was delivered within the time window and still warm. I haven’t had Popeyes in a long time. It was really good. I have thought this before, but have finally confirmed Popeyes is better tasting than the other chicken competitors. Not trying to ruffle anybody’s feathers, just my opinion. The spicy chicken sandwich had lots of flavor. I tried some of the mac & cheese also. Hands-down better then it’s competitors and probably better than any other fast food mac & cheese. I think the little cheese crust on top is what makes the difference. Will definitely order Popeyes sooner after this experience.

I am writing this to alert the public and the health department to a distressing experience at the Popeyes on Newtown Road. I was served a meal containing a long strand of human hair embedded in the food. When I brought this to the attention of the staff, the lack of professionalism was staggering. My attempt to speak with management was even more discouraging; the leadership appears to be entirely oblivious to basic food safety protocols and professional conflict resolution. It is a fundamental rule in food service that if management is ineffective, the standards of the entire establishment suffer. This was a traumatizing and unhygienic experience. Based on the dismissive attitude I encountered, I have no confidence that proper cleanliness procedures or hair restraint policies are being

I ordered the boneless chicken wings with sweet and sour sauce and had side orders of mashed potato with sodas. Everything was very good . The only problem was the place needs to be cleaned much better, didn’t look like it had been cleaned in a while.

Had to tried the ghost pepper wings since they had an offer on their app, which was great. The eating area tho is kinda dirty, all tables needed some cleaning and I get being understaffed but they had so many people in the back cooking and no one out there making sure place is at least descent. And there were flies which grosses me out so I got out quicker then expected. They had one main girl taking and having all orders ready while maybe 5 people cooking, they need a better system but overall the food was good. I think I’ll stick to drive thru from now on

I am ABSOLUTELY DISGUSTED with the level of customer service my family received tonight on 11/22/25 at approximately 9:30 PM. The experience was unacceptable from start to finish and it needs to be documented in full. We pulled up to the drive thru speaker and attempted to explain to the young lady that we had a coupon in the app. We made it clear that we were prepared to place a ten dollar order to apply it. She was not understanding anything we were trying to say so we drove forward to the window as instructed. At the window she told us that the only way to use the coupon was to order online. Fine. We had cash. We let it go. We also had a welcome free side reward. We scanned the app for it. Instead of simply honoring the reward she stated a price. We explained again that the coupon was