Popeyes Louisiana Kitchen

I stopped here when passing through the area. I got my usual, a spicy chicken sandwich. The sandwich was good, and the staff was cordial. Looks like there’s some outdoor tables available. Overall, I had a positive experience, and I was happy with my decision to stop here. I went through the drive-through and was in and out of here quickly, which is always good. Because of the median in the center of the road, getting in and out can be tricky, depending on the direction you're heading.

The service is always shit, and the last time I went there I had a gigantic bone in the middle of my chicken sandwich. I contacted Popeye's customer service and was told an investigation was being done, then they ignored me and stopped responding. No refund for the sandwich, no coupon for a future order, no apology, nothing. Every Popeye's is trash, but this one is exceptionally shitty and dirty. I'll never go back there, and I would advise everybody to do the same.

I picked up lunch today and all the food was hot and fresh!! This is so important. The chicken tenders were hot and fresh and nice size pieces. The employees were very friendly. I definitely recommend 10/10. The chicopee location is the best. Boston rd is dirty, food is never fresh and portion of the tenders are tiny.

Yeah, just save yourself the headache and don’t go to this location. The other reviews stating they always forget food? Yup 100% accurate. My wife and I went here twice and both times, half the order was just missing. First time, they forgot a Mac and Cheese plus sides for the meals. Second time, they forget the biscuits and sides BUT we got the Mac and Cheese so that was a teeny bit of a saving grace. Third time’s usually a charm but I don’t feel like throwing away 40+ bucks again for half the order to be missing. Just don’t go here.

I'd give it zero stars if possible. I love Popeyes but this location always fails me. I always try to give it another chance and even after time it's still a disappointment. First time was being served raw chicken in the drive thru a few years ago. It happens I let it go. Ordered via uber and they gave my order to another company refused to remake the order to give to the correct driver leaving me with having to deal with getting a refund and now im sitting her 8 months pregnant with no food. My order was only 3 items, to remake.