Popeyes Louisiana Kitchen

I came thru the drive thru and ordered a chicken tender combo. I told the cashier I wanted my tenders to be fresh. I asked the guy at window was my tenders cooked fresh and his reply was " No , but they are hot" My food was cold and the tenders were so tiny you could not even feed a a baby. I called them over the phone and no one would answer for to line being long. This location locks their doors very early and has the worst customer service ever. The managers have horrible attitudes and so I can see why the staff is horrible. I got back in line and told the guy I had no napkins in my back and they are always out of hot sauce and honey and the tenders are cold and he that he forgot to give me my receipt.He looked at me and rolled his eyes and closed the window. I told the manger the issue

Cashier was rudely sarcastic. Nobody wore gloves when handling the food. It took forever to get our children sandwich plus cashier got my order wrong assumed I said I wanted 3 piece chicken and was upset for correcting my order.

My mom and I placed a mobile order for pickup at 4:45pm. She arrived and was told that they were out of the shrimp amd would have to request a refund on the app, that's ok, we get that part. It took 30mins to get the "rest" of the order. Upon getting home and unpacking it they did not have the two large sides, and the buns on the fish sandwiches where rock hard. We have tried to give this place a few different chances but something is always screwed up. Their attitudes are less tobe desirable as well. After reading several reviews I have noticed the owner has replied basically saying that's not what they expect of their works but seeing as how it has not changed, I firmly feel it never will. Strong suggestion is clean house of the current workers. 🤷‍♀️ Let's not forget that some of the

I am writing to express my disappointment regarding my experience at this Popeyes location on the evening of January 12, 2026 while using the drive-through. When I arrived at the window, the employee assisting me—a young woman with grayish-white hair—was actively using her personal cell phone. After she provided the total and I handed her my credit card, she started texting on her phone while in the possession of my card. This made me feel very uncomfortable. I respectfully asked whether she had texted my number or used my card information in any way. She stated that she had not, I am unsure of what she texted, but the situation itself was highly unprofessional. Using a personal phone or texting while handling a customer’s credit card raises serious concerns about professionalism, focus,

The customer service, for the second time, was very poor. Nobody was rushing for their food or being disrespectful in the lobby. It was actually quiet and peaceful. The older lady working the front was understandably overwhelmed, as she was the only person working the lobby and online orders. Unprovoked, she was disrespectful and nasty to the patrons who were patiently waiting. I totally understand being overwhelmed, but there are many more professional ways to handle a high volume of customers. I have been in her shoes before, especially as a former manager in retail with a short staff. Customer service goes a very long way and that's how you maintain repeat customers. This basic concept is absent at this location. If you're having a bad day already, do not patronize this location.