Pollo Tropical

This is the last time I eat at this concept. The last 3 times have been increasingly disappointing. The cashier didn't greet, seemed exhausted, and didn't bother to explain that drinks aren't included in the combos. The restaurant is aged, the tables are unstable and need replacement. Food is just average - I could cook better at home. Sad to see that a concept that we used to love is in transit to disappearing - this is something that needs to cascade from corporate.

I ordered a family meal online, my food was ready within 15 minutes. I went to pick it up and one of the Customer service reps handed me my bag which was sealed the food was flavorful and exactly what was shown on the app. I will be buying again. TY

This five star review goes specifically to SAMAYA. She is one of the best workers you will ever find a Pollo tropical. She is super efficient always smiling nice personality friendly she gets the orders together accurately and fast wonderful employee you need more people like her. This lady deserves a race. Absolutely yes management seriously needs to reward. Employees like this because tropical has way way too many sleepy employees thank you

They consistently open later than posted. At the drive-thru, you can be left waiting for about 15 minutes without knowing if anyone is actually there. When you pull up to the window to check, you see an employee counting money who doesn’t even acknowledge you. When service finally begins, there is no apology or even a simple “good morning.” On top of that, you always have to double-check your order because something is often missing, or the sandwich is not prepared the way it was requested.

How to say going during the day more than at night gives a better feel for the atmosphere service is always generally really good I mean unless someone's having a bad day then everyone wears that on their face 😔 at least I think and the food at Pollo tropical is always extremely good I'm a big fan of the plantains myself but I do have to say one of their dishes I get all the time is the tropical which is on point all the time no matter where you go but it is right near Coral ridge so it's a perfect location if you're going to or coming from the movies or leaving from the beach or going to the beach..... My kind of