PJ's Coffee

One star due to the awful encounter I had with WHITNEY! Today was “free 16 oz cold brew in app only” this is my first time ever using the app/placing order. I get to PJs at 8:30AM, Whitney comes through the speaker “what can I get for you?” I say “hi good morning, I PLACED AN ORDER ON THE APP FOR TAYLOR” “Whitney-WHATS THE NAME” “TAYLOR” “Whitney-Pull forward” I say “can I please add a cake ball to that order” “Whitney-Pull around” I get to the window, Whitney says where did you order because we don’t have an order here for you. I pull up the app and specifically pull up the order location that shows 1077 and she response with “what was it” I start to explain my order (1 16oz cold brew) and she walked away from me completely while I was still talking to her, couldn’t even get out what ty

Just waited 30 minutes to get 2 unheated muffins. Just really bad service inside. Someone needs to tell them that making someone wait that long at the counter while they fill several other orders from outside is just really bad service. I’m not going back.

I stood for 3 solid minutes waiting for the three ‘12yo’s’ (sarcasm) working behind the counter to help me with an order. The entire time they completely ignored me standing there. No hello. No sorry for the wait. No greeting of the day. No we will be right with you. They just talked amongst themselves about their work business or themselves, and never once even looked at me. After waiting awkwardly I just walked away. These are high school or college girls so no big surprise. The gripe is with management. AT THE VERY LEAST, train train; train— train ……..train your employees to, at bone minimum, greet your customers. I knew this lesson as a 16yo dishwasher. I would be out putting away dishes and glasses and knew even being that young say, “hello” to those in the restaurant/workplace.

The coffee here is consistently great, but the service is terrible The staff is often hanging out in the back, and it can take 5–10 minutes just to get someone to the counter. Mobile orders are rarely ready on time, which defeats the purpose of ordering ahead

Of all the PJ'S Coffee places i frequent...this location is always the most unfriendly. The employees there offer no smiles, acknowledgments or interactions. Just not a welcoming atmosphere. The coffee always seem somewhat watered down.