Pizza Hut

6:45 pm on a Monday and they turned us away for dine in. There’s literally people in there right now eating. We drive 30 minutes specifically to eat here. The guy at the front asked the manager if we could dine in and the manager still said no

If I could give zero stars, I would. I ordered 16 wings and fries through the app, which said my food would be ready around 6:23 PM. I arrived at the drive-thru line at 6:49 PM and waited about 40 minutes because the line was 9 cars long. When I finally reached the window, I was told my food wasn’t even done and that the app time “isn’t accurate.” They then told me it would be another 40 minutes to prepare my order, which makes no sense for wings and fries. I asked for a refund, and they said they couldn’t give a refund because the manager was too busy and I was told to come back in 40 minutes instead. Completely unacceptable. Long wait, inaccurate app times, poor communication, and no customer service. I don’t recommend.

Ordered pizzas through their app. The store called and said they wouldn't have a driver for an hour and a half. I was hosting a work meeting, but figured picking them up was better than waiting that long. Upon arriving, the restaurant was trying to charge me 5 dollars more for carryout than it was for delivery. Keep in mind, my total had a 5 dollar delivery fee already. They shrugged their shoulders and said there was nothing they could do. Very disappointed in their service.

I do not give negative reviews normally....but when the man sent to assist me was very rude, and said I could "leave any kind of bad review" I wanted, I felt I should oblige. The breadsticks and pasta were both overdone, and then I was not given the "special" 11-4 price that I ordered. In fact, I was charged MORE than the regular menu price. He was not helpful or apologetic. The only reason I did not give a 1 was the waitress was polite, apologetic and tried to understand the issue. Go to the Sibley IA restaurant. They charge you correctly and give better food and quicker service.

Something was wrong with the dough on this day. Normally we love Pizza Hut, but the deep dish and the cheese sticks both were flat and chewy. The deep dish pizza looked like hand tossed, but had the edges of deep dish, and was half as thick as normal. The thin crust was very good. The people were nice, but someone should have seen that nothing rose and remade or order.