Pizza Hut

Wow. So a couple weeks ago we ordered 2 pizzas and one pizza they gave us was the wrong one. Manager told my wife she would give us a free one next time. Wife went by just now and got the 3rd degree and left with no pizza. We don’t get pizza here very often because the quality is mediocre. We won’t go back.

Ordered the family box and only received 1 pizza tried to contact Uber Eats they said there was nothing they could do for me called the store and the manager said to call Uber Eats. I am pretty sure you know you only made 1 pizza and sent it to me but ok my learning experience but never I do mean NEVER again with them or Uber Eats. The manager wouldn’t even speak with me on the phone they told the employee to tell me to co tact Uber Eats. Very poor customer service.

Placed an order last Wednesday, December 10 never received the order was told that there was no delivery drivers received a call Monday at 2:09 PM from a manager named Deja for a random survey on how my service went, I told her I never received my orderand she told me that she was crediting my account $20 so I can place my order for the deal on Wednesday now when I call the place the order the first representative tell me that it’s a $12 Credit when she confirmed to me it was a $20 Then when I get escalated, they say that they have no information on a credit at all the store doesn’t answer the phone. They’re very unprofessional and definitely need something done about the situation.

New Macland rd location if there was an option for 0 stars they would have it for sure. My order was cold and completely wrong. When I finally placed an order after having to place repeatedly due to customer service telling me they were having technical issues online. My order immediately said it was ready for pick up because the store wants to improve their time getting food out or at least appear that they are. After getting my cold wrong pizza I called the store to inform them and the heavy set Caucasian women who has been there a long time was extremely rude and hung up on me 3 times and refused to give me her name or store number claiming that she does not know the store number so that I could contact corporate. I was told to contact Dean by someone else they was hung up on again I kn

The person that both made my pizza and rang me out clearly doesn’t like her job. If it hadn’t been for the delivery driver going in and finding her I would’ve been standing at the front for a while. I said I had an online order and she just stared at me as if I was bothering her. I get it now that she was waiting for me to give her my name but I was put off by her “don’t bother me vibe”. Once I snapped out of feeling slighted, I had the opportunity to enjoy an undercooked thin crust pizza (how does one under cook a thin crust??). Anyway, I know it was later in the day (around 9pm) but that shouldn’t make a difference. I actually had stopped going to this location years ago because of the quality of the pizza. Add in how bad the service was last night and I’m done.