Pizza Hut

Can never go wrong with their cheesy bread sticks. Pan pizza crust is also pretty good

Placed an order via the app for delivery, but never received any food (and never got my money back either). Someone left me a voicemail saying they were “cancelling” the order, but they didn’t. Never received a refund, and reaching out via the website support gets you no response either. If you say you’re going to cancel an order, make sure you ACTUALLY cancel it! Instead of cancelling, they confirmed my order and it was marked delivered nearly an hour later, so they essentially stole my money and left me hungry with no other pizza places open in the area at the time. If your app states you take orders until 9PM, don’t send all your delivery drivers home at 8:30 PM? Or adjust your hours on the app to reflect the ACTUAL time of delivery. Completely ridiculous to offer delivery, but have no

This Pizza Hut is conveniently located in Massena. They have a separate counter for take out. There’s a nice sofa to sit while you are waiting. This restaurant is newer. The seatings are plenty. There are 2 seating areas. The walls are nicely decorated with sports theme pictures. We ordered the meats pasta. It comes with garlic bread. We always add cheese on it. Sometimes we substitute with cheese bread. It always came up to $12 including tax. It’s a good deal. It can feed 2. Very hot and tasty food. I’ll give it 5 stars.

I don't have a problem with this pizza hut. They are usually consistent but sometimes I find their pizza undercooked. Their gluten free pizza crust is rather hard and chewy but I guess that's expected with gluten free. Unless you order a special it can be pretty pricey as well. Their large pizzas are essentially a diner pizza medium so I find in the smaller size as well. I generally use the App which is somewhat easy.

I went in here to pick up pizzas. The man working told me that I had not had paid even after showing him the payment on the card. Claiming it does not match, the difference was an attempted tip. Afterwards my uncle walked in because I was not getting anywhere. He immediately apologized and came about the situation in a very different tone. I pointed out that he didn’t apologize to either women he spoke to and thankfully one of his staff realized the point I was trying to make and apologized for him. However, he was still incredibly wrong for his actions and clearly has animosity towards women! Id like to add that my pizza was missing the hot honey we had paid for.