Pizza Hut

This Pizza Hut location on City Ave in Merion Station, PA has good food and the food is prepared in a reasonable amount of time. The front of house staff just seem a little on edge and I was the only person waiting for food at the time. I was given a ten minute wait for the food to be ready to be picked up. So I left to check something in my car and I've came back in like 5 minutes and the staff members said something to me with a rude tone of voice saying "The food isn't ready yet" I told her I know "No worries, I rather be here and ready then miss out on the food being ready early." When the food was ready the staff member just gave me 3 small boxes and a drink with no bag. Any Pizza Hut place always puts your small food items in a bag. It just seems that I was rushed out of the store. I

We have ordered from this location many times and have never had an issue until tonight. We ordered honey BBQ wings with our order and they arrived with little to no sauce. Quite literally dry chicken nuggets. When I called the store to request a refund the person I spoke with said “if you received the nuggets I can’t give you a refund.” The only other solution she offered was for us to come to the store ourselves to pick up the sauce. When I asked to speak to someone above her to try and resolve the situation she responded “I am the manger honey. There is no one else.” An unfortunate issue with the food that could have been easily resolved. But honestly some of the worst customer service I’ve experienced in a long time. Would not recommend.

I had placed a large food order for an event for the wrong day and was in a huge panic. I called the Pizza Hut on city Ave and within 15 minutes they took care of my order and delivered 9 pizzas for our event. The manager was friendly, helpful and thoughtful. I couldn’t have found a better solution without his help. I will definitely order from here in the future. Excellent Customer service when you need it most……….priceless!

Very happy with this location. I really like the new New York style. It's quite delicious. They're pretty nice here and the pizza is good. Take out only.

We got the pepperoni, New Yorker, and even though it didn’t remind us of the Pizza Hut crust that we are used to, that could just be because of the style of the pizza. However, it was still delicious and the service and location is just top-notch and convenient for us! I am so happy that this location opened up!