Pizza Hut

UPDATE: (3-4 days later or more)HUGE REMINDER as to why we stopped ordering from Pizza Hut years ago. Finally got an email response from Pizza Hut. Their solution was to print out their very vague email to the manager who will “take care of it”. THATS A HUGE NO THANK YOU when they couldn’t get a single thing right. Save yourselves the trouble of ordering from here. Management said they would “look into it and give us a response in 2-3 business days.” We ordered two pizzas, one was disgusting due to being undercooked and not fully cut. The other pizza had the wrong toppings even though the receipt they gave us had the ingredients we ordered listed on it. Would give minus 2 stars if I could. They messed up BOTH pizzas!

I ordered 2 pizzas here for a Super Bowl party that I was attending. Specifically, 1 large pepperoni and 1 large ultimate pizza. Since it was on the day of the Super Bowl, there was a large queue of people getting pizza orders to go. I was notified that my order would be done in 30 minutes which didn’t phased me since I had arrived at 5pm and the party which was located in Alto wouldn’t start until 6:30pm. I have to commend the staff for doing their best keeping up with the orders on such a busy day. Eventually I got the pizzas along with some paper plates and napkins and was able to make it to the party. The pizzas were delicious pairing well with the other food items my friends brought. Overall a good time.

New manager is really trying hard to make this a great restaurant. He had more pizzas made for the buffet because what was left wasn't what I wanted. He is genuine and doing a great job to teach staff how to make this a great place for customers to come eat. He is actively training them during their shift and making it known that the customers are most important. It is nice to hear a manager talk about pleasing customer over hitting numbers. Highly recommend this place under the new management and I will definitely be back. Thank you!

Place looks a lot better in here, but it would be nice to enjoy a meal if they didn’t let these young girls come in here and use this place as a playhouse. They have to be young teenagers, putting their hands all in the lids, playing with the ice, being extremely loud, making videos. Seems like they make know the young worker. This should not be allowed. This is a business, not a playhouse. Food is still good, but the atmosphere is always awful.

I recently visited the revamped lunch bar at Pizza Hut and unfortunately, it was a complete disappointment. The salad bar had very limited options and was not stocked — we had to ask for items to be refilled. There wasn’t even cheese pizza available until we requested it, and we also had to ask for forks. It appeared that only two employees were working, which likely contributed to the lack of organization and slow restocking. While the staff seemed to be doing their best, the overall experience did not reflect a “revamped” lunch bar. I hope management addresses staffing and consistency, because the concept has potential — but this visit did not meet expectations.