Pizza Hut

I want to give two thumbs up to all restaurant establishments that understand, practice, and make excellence a part of their staff culture. This location is not one of those establishments. I try really hard to support restaurants in the surrounding cities of my residence. I usually write good reviews when the experience is good and when the experience is not, I say nothing at all. This isn't one of those times to stay quiet and I really hate to share my experience. I placed an online order and couldn't pay for it online as the payment portal kept rejecting my card that had all the correct information required. No big deal. I'll pay when I get there with the same card. Order was projected to be ready at 6:03 pm. I got there at 6:08 and got to the window at around 6:13. I paid with the s

My daughter and I dined at Pizza Hut in Pembroke last week and we had 2 great pizzas so last night we were in the mood for pizza again and figured we would try the Dillon Store. Ordered take-out and my wife was there at the time stated to pick it up. TOTAL disappointment. 👎🏻 The pizzas were overcooked and dried out. My thin crust with extra cheese was overcooked and the outside edges were like chewing glass. The extra cheese I paid for, I guess they forgot to do that also. This just proves that employees can make or break a business. Finding good help in Dillon seems to be almost impossible. Dillon should take tips from the Pembroke store. Same with the Zaxby's in Pembroke, it puts the Dillon store to shame. When the employees take pride in their work ot certainly shows.

A lot of the employees are rude. No customer service skills or how to speak to a customer. Careless attitudes. Only found a couple truly helpful. No name tags so you can't tell who's not doing their jobs or compliment those who deserve it. No bathrooms for customers. Take out only. Not a restaurant. No lunch buffet.

I went here Sunday morning and the lady at the window was very kind. She gave me the food very fast and she gave me the right amount of change. She told me to have a nice day and then the food was still hot and it tasted very delightful. I highly recommend this place. And the manager was also very kind.

Had the pleasure of speaking with the incredibly sweet manager, Cara. She responded promptly to an ongoing issue I've had since April & pointed me to her email address should I or any other customers have any issues with the quality of our food. It's rare that you find a manager who is understanding, tactful, & actually cares about customers. I will be returning here to order pizza in the future and I encourage anyone else who is reading this to contact her as well should you have any issues. Her contact info is on the register. Trust me, she will make sure you are satisfied with your order. Thanks again, Cara & also to the sweet young woman who was working with you today as well! What a positive way to represent Pizza Hut!