Pizza Hut

I truly love this restaurant. As a member of Generation X, I truly appreciate the classic Pizza Hut atmosphere. The menu is a bit updated, but many classic items are still available. The restaurant was clean and there was plenty of seating on a Sunday afternoon. The service was a bit slow, apparently due to understaffing. When ordering, our first two requests were not available that day. Then when the pizza came, it wasn’t what we ordered. We were not offered any discount or a re-make, but we were there to enjoy ourselves after an afternoon on the lake, not to complain and wait another half-hour to eat, so we enjoyed what was brought to us.

I stopped on my way home from work and Placed an order online. It was a rather large order. Said it would be ready in 19 minutes. That has to be the best Pizza Hut pizza I’ve had in a very long time. I had a 30 minute ride home and it was still warm and so yummy. The service was amazing. The place was very clean and the manager was super nice. They were packed with customers but yet my pizza and wings were perfect just as if I was the only one there ordering pizza. I will be having this again in the near future!!

I would like to say to Michelle thank you so very much for your wonderful attitude and your absolute grace handling the huge amount of people that all came in within 10 minutes. You kept a smile on your face you made sure to do your job and do it very, very well. The pizza was amazing thank you to the kitchen who handled that as well. We didn’t figure it would be busy and Bryson city on a Sunday while we are here visiting. I’m just going to assume that most of the people that showed up also came from wise guys. Where we had just received the worst service in the world just simply waiting to order food. We are from out of town and we like to eat at local restaurants. This time Pizza Hut you did us right thank you so much.

There was some confusion with the employees. We wanted to dine in but we waited at "the wait to be seated sign." After several minutes of not being greeted, my fiance went and paid before we ate...I ordered the salad bar, he got a Dr Pepper, I got a water. We had to ask for a cup of ice. We shared a large supreme pizza. They knew at that time we were dining in. Why in the world would your employee, Nik, bring out our pizza in a to go box. It was just odd. We had to ask for yet another plate to share the pizza. I saw an eye roll from Nik for needing another plate. Just a weird and unprofessional experience.

Terrible customer service. No one offered to seat our party when we walked in, waiter took 20 mins to come to our table after being seated. At one point I walked to the front counter to ask if we had to order up front or if a server was coming to our table. We waited another 20 minutes for drinks after our order was taken. After waiting over an hour after being seated, food finally came out. Restaurant had two tables seated at the time we came in. Staff acted like they would care less we were there. The only solace to this bad experience was that the food was hot and fresh. Will never come back to this location. 0/10 do not recommend.