Pizza Hut

I ordered delivery from Pizza Hut (Boniface location) and waited over an hour past the expected delivery time. When the order was already 15 minutes late, we tried calling the store—twice. No one answered. Pizza Hut customer service transferred me back to the store, and still no response. At that point, I drove to the store to request a refund. There were about five employees behind the counter, but no one acknowledged me despite repeatedly saying hello. Eventually someone came over, and I could see our pizzas had been sitting out for close to two hours. To make matters worse, when we opened one of the boxes, there was a hair on the pizza. We asked for a full refund and did not take the food. Between the lack of communication, complete disregard for customers, extremely old food, and sanit

If I could give a 0 I would! This is the second time they’ve messed up for us but never again! Ordered ahead for delivery, received a text saying it was running late, then on the way.. 45 mins late.. tried calling multiple times- no answer. Husband went to the store to see what’s going on- found out the pizza was there the whole time.. no excuse given, not even an apology. We didn’t even want the pizza, refund given and we will never be going here again!

Ordered online, never got delivery. Called but they don’t answer the phone. Not even a “sorry” just a “meh” as if you are a waste of their time. Went across the street to Papa John’s instead. Don’t order from here!

If I can give 0 stars, I would. Pizza Hut, offers delivery, but can’t read delivery instructions. They need to call to confirm the delivery before actually dropping it off. Instead they take it back and cancel the order when they can’t follow directions. Specifically this location, the manager proceeds to provide excuses and as a customer, I don’t care. “We’re short staffed. Only two of us working. She’s cooking the pizza and I’m working the front.” Now I’m $50 down, no food, and the refund is 3-5 business days. Thanks Pizza Hut. Rather order sicilys. Shitty pizzas but at least they get my order right and delivers.

Tried placing an order online, it wouldn't work. Took nearly an hour to get my order placed over the phone. An hour later I tried calling to figure out where my order was and they had no record of my order even though my card had already been charged. I spent the next 2 hours constantly trying to call the store to talk to somebody but not once did anybody ever pick up. 4 hours waiting for food and they just took my money and didn't give me anything. Not food, not service, nothing!