Philly Pretzel Factory

A lot more expensive than the PPFs in the city. The pretzels aren't as soft and delicious either. Got some spicy sausage pretzels and they were good, but a little on the dry side. Not enough variety from what I saw. Staff were sweet enough.

Pretzels are always very brown, hard, and too dry. Never got a warm one no matter what time of day. I miss golden,warm, Soft pretzels. I think we’re done there. Souderton location is outstanding-always warm, golden,soft and mustard cups are free. Yes!

I go here once a month to get pretzels for my drs office. Staff is always friendly and helpful, and pretzels are always hot!

Smelled awful like smoke. Attendants were rude to children waiting patiently and talking about what their choice was. When I looked at the glass where pretzels were stored to warm there was a clear layer of dust. No one else waiting to purchase. Walked out due to smell and dust.

Went in the other week and was greeted and serviced by a very very nice welcoming man. He was awesome!! Today, there was an older, dark short haired woman and she was rude, not at all like the nice man that works there. She mildly greeted us and didn’t smile once, and then proceeded to criticize the young boy that rang up our pretzels. The young boy knows what he’s doing!! And at least he seems to care more about the customers than she does.