Philly Pretzel Factory

New Britain, PA · Bakery

Rating
4.3/5
★★★★☆ 4.3
Reviews
20
Rank in New Britain
#7
of 16 restaurants
City Percentile
53%
rating percentile
Address
Philly Pretzel Factory, 424 Town Center, New Britain, PA 18901
Phone
(215) 348-8543
Website
www.phillypretzelfactory.com
Status
Closed · Opens 8:30 AM

Philly Pretzel Factory is a restaurant located in New Britain, PA. It is one of 16 restaurants listed in New Britain. Its 4.3-star rating matches the New Britain city average of 4.3 stars. It ranks #7 of 16 restaurants in New Britain. There are 10 photos associated with this location.

About Philly Pretzel Factory

Our delicious pretzels are baked fresh throughout the day. We Cater! Party trays for every event and occasion. We have pretzel dogs, mini Philly cheesesteaks, and more. Call or order today!

Hours

Friday7 AM–6 PM

Customer Reviews

★★★★☆ 4.0 Hulk · Mar 2025

A lot more expensive than the PPFs in the city. The pretzels aren't as soft and delicious either. Got some spicy sausage pretzels and they were good, but a little on the dry side. Not enough variety from what I saw. Staff were sweet enough.

★☆☆☆☆ 1.0 Susan Mulligan · Jan 2026

Pretzels are always very brown, hard, and too dry. Never got a warm one no matter what time of day. I miss golden,warm, Soft pretzels. I think we’re done there. Souderton location is outstanding-always warm, golden,soft and mustard cups are free. Yes!

★★★★★ 5.0 Eric Haug · Nov 2025

I go here once a month to get pretzels for my drs office. Staff is always friendly and helpful, and pretzels are always hot!

★☆☆☆☆ 1.0 Megan Hance · May 2025

Smelled awful like smoke. Attendants were rude to children waiting patiently and talking about what their choice was. When I looked at the glass where pretzels were stored to warm there was a clear layer of dust. No one else waiting to purchase. Walked out due to smell and dust.

★★★☆☆ 3.0 Jill G · Dec 2019

Went in the other week and was greeted and serviced by a very very nice welcoming man. He was awesome!! Today, there was an older, dark short haired woman and she was rude, not at all like the nice man that works there. She mildly greeted us and didn’t smile once, and then proceeded to criticize the young boy that rang up our pretzels. The young boy knows what he’s doing!! And at least he seems to care more about the customers than she does.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Bakery

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This listing is informational. Contact the business directly to verify credentials, services, and availability.