Penn Station East Coast Subs

I normally never leave complaints or negative reviews, but my experience today left me genuinely disappointed. From the moment we walked in, the atmosphere felt off. No one greeted us or acknowledged us when we entered. When I went to pay, the cashier never offered me my receipt and immediately turned away. I stood at the counter for several minutes while she looked directly at me and then turned away again. I had to say “excuse me” multiple times just to get her attention to ask for our drink cups. We sat in the extremely cold lobby waiting for our order. After taking just a few bites of my sub, I realized the steak was completely raw—cold and clearly never touched the grill. While I understand steak can be cooked to preference, when ordering a cheesesteak sub, you do not expect to be s

Really wanted a sub and and fries and pretty much forgot about this place until I drove past it. So I walk in and I'm glad that I did, as I was met with a New York chic, who was just happy to be alive and it showed. She helped me with my order as I am vegetarian and even helped me out with checking out due to my card chip malfunctioning. She literally was a whole vibe and just radiated positive energy. Only had $3 on me to tip, but would have been more. If I ever get an itch for another sub with fries, I would definitely come back and hopefully she's working 😉😊

My experience with this Penn station was great when Kathy Combs is working she was very helpful and got my order correct. She is very polite and such a nice person I will continue to come in when she is working!!!

This was our first time at a Penn Station. We needed something quick and had a cheesesteak, chicken parm, and a reuben. The chicken for the chicken parm was grilled, not breaded and had no flavor (we're from NY/NJ, and the menu description did not say grilled). The reuben had 1 slice of meat (see pictures). Saying that it was disappointing is an understatement. My husband had no words for the cheesesteak... just kept shaking his head. Both my husband and son tried adding the fries (which were burnt AND undercooked at the same time) to their sandwiches to make them taste better (didn't work). We also ordered the large fries to share, and they presented them on a tray tipped over, so we couldn't see that they had underfilled the $7 bucket. Needless yo say, this was our first and LAST time ea

Went in last night after ordering almost $40 worth of food and had to way more than 5 minutes to be helped and didn't even get a, we'll be right with you and then pretty much everyone had an attitude towards us because they were busy... Yeah I've managed food before and if that's busy for you, maybe you need a new job