Penn Station East Coast Subs

Let me start off by saying the food was pretty good. However, it is so not worth the service you have to deal with here. We dined in with our son. Sandwiches were labeled 1 of 3, 2 of 3, and 3 of 3 but somehow they were brought out 1 at a time within 35 minutes of each other. We had finished our sandwiches when I went to the counter to check on my son's and it was just being put on the grill. There were no less than 15 people standing inside waiting on their take out orders for 30+ minutes. I spoke to the manager by phone the following Monday. She had a laundry list of excuses for the chaos ranging from new employees to she "has 5 kids and needed a night off to spend with them". She told me this was the norm for this restaurant (even though I've been going there forever on Friday nigh

I used to love this Penn Station. But I went to order food today and the lady there named D is a newer employee I have never seen her before is a very rude employee and she is definitely on some kind of substance and it’s disgusting that they will even hire employees that act like this. She was very rude to the other employee who was very kind to me I tipped her 5 dollars if I had more I would’ve gave it to her because she did not deserve to be treated that way. Businesses need to do better and stop hiring people who are not capable of coming to work sober and giving good customer service. I’m sorry to say this but Penn Station just lost my business!

Stood at the counter for 5 minutes while the lady standing there on her phone just ignored me somebody behind her had to say her name for her to help me it was the lady in the red shirt I think it was the manager cuz she's the one that told people to go home and then everybody got their order before me that ordered after me. To the owner!!! Look how many good reviews have been sent in the last six months! What changed around that time???

Door says open at 10:30 but staff told two customers waiting out front that they’ll open at 11. Picture added for context and review left for higher up staff to see the lovely example the crew has here

Ordered online, got to store, stood at counter for 15 minutes while 5 employees looked at me and didn't help. A female walks in, they immediately get and help her, I made remark, so nothing, a door dasher comes in, immediately asked if they could help them. Another female walks in and immediately asked and taken care of. I had to loudly ask for help. Had been there 20 minutes, finally they get my food, which had been sitting on oven, dine since before I got there then they said if have to wait for the fries. Every sub was soggy and so were the fries. The one guy with a long string beard in a rubber band, comes out and cracks the radio up very loud. My very first time there, will NEVER go back. Guess I have the wrong anatomy Garbage place