Papa Johns Pizza

Papa John’s Rowlett…. Very disappointing. Order a Shaqroni Pizza with Mushrooms and basically got a cheese goo of a pie. Terrible, did not taste like pizza rather than just bread and melted cheese. The pizza was not mad well at all, there was not good distribution of sauce and the cheese just wasn’t good tasted like a cheese stick. THE PIZZA HAD LIKE 8 PEPPERONIS. Also the toppings were all covered in cheese like the person didn’t know how to make the pizza and put the toppings then the cheese on top. The lady was at least nice working there. Spent money here and regretted it… not a good pizza.

I’ve already shared my concerns with the company but have yet to receive a response. I came in with a positive attitude, excited to treat my kids to some pizza and pasta of their choice. I made friendly conversation with the clerk and other staff working that night. Unfortunately, the experience quickly took a disappointing turn. The young man at the register seemed unsure of what he was doing and needed frequent help. Another employee in a green shirt stood nearby, on his phone, waiting for his girlfriend to bring him a Starbucks drink. Two young African American women appeared to be busy, but upon closer observation, it was clear they weren’t doing much at all. Then there was the manager on duty in a red long-sleeve shirt who made the food. Honestly, the entire situation felt like a sl

Went here today to pick up 10 pieces for DoorDash only to find out that there is one person in here working by themselves to fulfill or DoorDash orders along with Customer walk-in orders you can tell that the individual was not feeling well. I’m not sure what type of manager would leave a person that doesn’t feel well to work by themselves all day and have people sitting around that’s not good customer service and it wouldn’t make me want to come back to this location. Even if it’s a slow location, you should at least have two people not just one who doesn’t even feel good working around food

I ordered an ultimate pepperoni pizza, and received what it looks like to be a regular pepperoni pizza. It doesn't look like advertised. I also ordered a customized pizza with pineapple, canadian bacon, mushroom and jalapeño, this pizza was missing the jalapeños. And I didn't received my 2 lt pepsi that was ordered as well. It was a long day after spending the day on the hospital, I just wanted to make home and eat with my kids. Very upsetting getting almost everything wrong after a hard day.

Today will be the last day I ever order from this location!! I use to love this P.J.s!! But the last time I ordered I felt like I was eating a store-bought pizza. This time was even worse!! It was supposed to be regular crust as you can see by the pics this is clearly not. This wasn’t even thin and crispy. It was stretched and crunchy. The pizza was just nasty!! This location has seriously went downhill the last few months!! My Rowlett folks DO NOT GO HERE!! You will be mad!!! O stars!!