Papa Johns Pizza

I dont eat from here a lot. This review is for my most recent experience. My last review was for Papa Bowls. They were good but it would be nice to be able get a salad to balance the heaviness of the meat based bowls. I will say my order was ready for pickup at 12:30 exactly as scheduled and the person handing it out the drive through (a cool feature for a pizza joint) was happy, nice and pleasant. No issues with my interaction at all. I ordered the Garlic Parmesan wings and the medium 3 topping pizza deal. I wish I had taken a picture of the wings, a few of them were so tiny I chuckled...but it's not funny, it was more like a chuckle of ridiculousness. While the flavor of the wings was good, they had been steamed to floppy soggy skin by the container they pack them in (is my best guess

I ordered from the wrong store and when I got to the lake Monticello store to pick up my order they did not have it. The young lady Alex at the front was extremely helpful and got my order and immediately and was very polite and very friendly the whole time. My order was ready and lightning time

I don't normally do this but my experience was so bad I must. If I could give zero stars I would. Early Sunday afternoon I tried to order from them online for delivery up the street from my house (all delivery places will deliver to the top of my street but won't come down my road, weird). Was given about a 30 minute wait time, cool, reasonable. My boyfriend and his 5 year old daughter leave for the spot to pick up at the first time I was given. Literally an HOUR goes by and my boyfriend is like "where is the pizza?". I call the store and the manager had a could care less attitude to tell me they were using door dash and there was nothing he could do. It's officially an HOUR AND A HALF later and he tells me the delivery driver isn't even at the store yet and it'll be another 15 to 20 minut

Excruciating poor: So figure to try this place again! I ordered an hour ahead for 6:15 and it's over 30 minutes late! I received no notice ! The manager explained they had two other orders ! I certainly understand the issue of having one driver, I just think if we knew the issue we would have made other choices! Their quality is just not worth the issue! I think we are done ! Food quality is just not worth it! Also tipping is prefunded! Certainly poor service!

Placed an order on the app and the order was accidentally placed for cash. I called immediately and paid over the phone with my card and asked if I could put the tip on there as well. The employee said I could not and to just write it in when the driver got there. After an hour the order still had not arrived, so I called and was told that Doordash had not picked up the order and that I could come get it. An order that he admitted had been sitting on their rack for 40 minutes. I asked for the order to be cancelled, I got no confirmation of the cancellation as the order just disappeared from the app as if it had never been placed. I then drove over to the store and asked why no one had the sense to actually call me to tell me that my order could not be delivered before it sat for 40 mi