Papa Johns Pizza

Late deliveries, poor communication, rude management, poor customer service. Issues three times. Won’t be ordering from this location again.

I usually don’t write reviews, but the last couple of times I ordered here, everything kept going wrong. My last experience changed the way I think—management, Jordan, ensured that I got exactly what I want and ensured that it was delivered. He even called me to let me know the driver picked up and it should be on its way! This is because my order got a lost a few times. I thank him for going the extra mile even for just pizza.

Echoing a review from 5 months ago. I just got a pizza for delivery and it was delivered by door dash. The driver was foreign and spoke little English so complaining to him was pointless. He seemed nice but approached holding the pizza In his bag like he was out for a nice stroll on Rodeo Drive and was carrying all the items he just bought as vertically as possible and swinging them around. I told him it was a pizza before he even got to me and he just nodded and smiled and said “yeah”. He set in on the outside table and I opened it quickly so he could understand why you don’t hold a pizza that way. Of course it was all bunched up to one side in the box and he said “sorry”. Luckily it wasn’t too messed up, but it’s pretty ridiculous that even though it was door dash, a grown human being di

Ordered at 3:30, requested delivery at 6. Called 3 times, last time at 6:45 to ask what's going on. Jamie, the manager, was nice as was the driver but whoever is in charge of the Nolensville location needs to have a course in customer service. Wanted to try something different than Marcos (who is ALWAYS in time). Pizza was great so maybe just pick it up next time.

Ordered pizza several months ago. It was left on our doorstep with no doorbell ring, knock, or text. Pizza was cold by the time we found it. OK, fine, called to let them know manager said they had trouble with 3rd party drivers. I get it. They offered a free replacement next time. Great, no problem. So a few weeks later we decided to take them up on the free pizza and add a couple of sides. We called and let them know we had a free pizza and was informed that they were out of the primary topping for this specific specialty pizza. OK, fine I said, just give us a different pizza. Employee said he couldn't do that so, asked to speak with the manager. Manager refused to get on the phone, and told the employee we could either get the specialty pizza without the primary topping or cal