Papa Johns Pizza

A couple weeks ago we waited over 3 hours for the pizza delivery and no one would answer the phone. Gave some grace as I thought it may have been a busy night. Today Preordered for 5:45 delivery, 6:45 tried to call and was on hold and never got through to anyone, 7:35 got notice my ordered was canceled. Clearly, this is a pattern. How are they still in business????

I ordered pizzas to have a special pizza night at home which is not something we typically do. I ordered well in advance putting my delivery time for about the time my family would be getting home. We got home, I check my order status and it said "making" so I tried calling the store several times and I never got an answer. Around 7pm my family decided to just go to another restaurant to eat (we have 2 toddlers, who don't understand having to wait and I'm pregnant, so needless to say we were hangry) We were able to go to another restaurant, eat our food, get home, and we still didn't have our pizzas. They did not arrive until 7:40pm. All the delivery driver said was "sorry for the delay" I will not be ordering from here again seeing as I'm not the only person with this problem and it wasn'

I WILL NEVER ORDER FROM PAPA JOHN'S EVER EVER AGAIN! UNBEKNOWNST TO ME I WAS ORDERING DELIVERY THAT WAS BEING DELIVERED BY DOORDASH. UPON THE DOORDASH DELIVERY DRIVER SHOWING UP, I MISTAKENLY GIVING GAVE HER $400 INSTEAD OF A $100 BILL AND SHE SAID THAT SHE WOULD BE SO GRACIOUS TO GO TO THE GAS STATION TO GET THE CHANGE AND COME BACK TO ME WITH IT. IT WAS AFTER THAT SHE LEFT THAT I REALIZED I GAVE HER FOR $100 BILLS INSTEAD OF ONE $100 BILL AND SO I IMMEDIATELY CALLED THE STORE. I WAS MET WITH MUCH RESISTANCE FROM STORE STAFF, CLAIMING THERE WASN'T MUCH THAT THEY COULD DO ABOUT IT AND TO REACH OUT TO DOORDASH. TO WHICH I PUT IT BACK IN PAPA JOHN'S LAP. SHORTLY THEREAFTER THE DRIVER SHOWED UP WITH THE REMAINING OF $40 CLAIMING TO BE THE CHANGE FROM MY $400 I GAVE HER. SHE BECAME EXTREMELY I

Do yourself a favor and go somewhere else. The new location is even worse than what the old Moorhead location had become. Every order for us has been awful for various reasons. Last Friday we tried one last time for a pickup order. There were 12 people waiting in the lobby to pickup orders long past their ready times and not a single employee would come up front and help customers. One customer finally had enough of staring at their pizza ready on the rack for 20 minutes and asked for a manager. The employee responded with “We don’t have one.” Halloween is just around the corner…. If you want to experience a real haunted building, be sure to stop by this store and watch their zombies for employees shuffle around aimlessly in the back.

I ordered one small pizza at 12:30pm and had a 30 minute wait time, which is okay. The time I was given was 1:07pm, Only to then have my order directed to DoorDash, who then decided to take extra stops before bringing my pizza to me, making my delivery time 2pm- to then bring the pizza to the wrong address and when I tried to call the store (multiple times) nobody answered.