Papa Johns Pizza

I wish I could give this place a rating lower than one star. My recent visit to Papa John's Pizza in lillington was incredibly disappointing. The pizza I received looked nothing like the takeout pictures I had seen; it was incomplete and lacked flavor. What I got was simply unacceptable. Additionally, I noticed that the staff did not wear gloves while handling the pizza toppings and dough, which raises serious hygiene concerns. The most frustrating part of my experience was dealing with the manager, who exhibited a very bad attitude when I expressed my concerns. Instead of addressing my feedback in a professional manner, I was met with dismissiveness. Based on my experience, I cannot recommend this restaurant. I sincerely hope they take this feedback seriously and make improvements to t

Absolutely terrible restaurant experience in Lillington, NC. The manager (A^^^e) would not crack a smile to greet customers, would not help an older customer put 3 XL pies into a thermal bag, as pies were coming out 1 got stuck—delaying the order an extra 10 minutes or so—all while not apologizing once. This young female was not friendly, efficient, or even happy to be working at the Lillington, NC restaurant. I ended up just leaving without food, canceling order and going elsewhere, saving myself further aggravation. Every single other Papa John’s or Domino’s I’ve been to treats its customers pleasantly and respectfully. Trust me, I wouldn’t be wasting my time with this complaint otherwise.

Too bad zero stars isn’t an option! Arrived at the store at the time the app said pizza would be ready. Hadn’t even started it. Waited 45 minutes for 1 pizza. If you’re ordering from this restaurant you better plan a day in advance. They could not have cared less that customers were waiting. Poor management for sure!!

Whoever the manager is that is working today (01/03/2025) needs to work on her customer service skills and how she speaks to people. I ordered food, open my boxes, and realize they gave me marinara instead of nacho cheese (no biggie) then I open my box of Oreo papa bites and realize there’s no cream cheese so as I am speaking she cuts me off and says “there’s no little plastic container with cream cheese in it?” I said no, I’m looking at the box right now and she got super defensive and said “well I boxed that myself and know I put it in there.” I asked my oldest child to look and see if he sees it in there or anywhere.. and guess what? NONE. Also, I like my pizza well done but this burnt & crispy! I wouldn’t have even written this review if I didn’t get the nasty, snarky remarks from whoe

Five late orders in a row tells me this is a management problem. Delivery is late, carryout isn’t ready. There’s no excuse for this level of inconsistency Pro tip: ordering six hours in advance does NOT help at this Papa John’s. This is the fifth time they’ve been late—delivery or carryout, doesn’t matter. They quote times they clearly can’t meet. If you enjoy waiting and being disappointed, this is the place for you.