Papa Johns Pizza

Ordered online a few times while on lunch at work and always received my food fast, fresh and delicious. Those papa dough rewards definitely come in handy.

I ordered delivery and in the instructions I chose the option to leave at my door. An hour later I checked outside and nothing was there. I called the store and the manager said that the driver knocked on my door and called my phone multiple times, but since no one answered, he took the pizza back. I told him that I was in a different room, so I couldn't hear any knocking, and that I didn't get any phone calls. Then he told me that there's something wrong with my phone and that he'll send the driver out again. I had to wait another 45 mins for my pizza to come. It's a 6 min drive from there to my place... That's almost 2 hours total that I had to wait for a pizza...

I ordered delivery at 5:20pm and finally by 6:50pm we had our luke warm food. We are literally only 2 miles from this store. I used the app to order and for some reason it diverted my order to be delivered by Doordash. Not sure what caused the delay...but my dasher called me at one point to say they had canceled my order. I called the store and they proceeded to tell me my order would be delivered by one of their drivers in 5 min. Never really got an apology for the delays. Just very disappointing as we have been ordering from this location for years. It will be a while before I order from here again.

Edit: spoke to corporate. WIll update in 24/75 hours. For now, rating stays the same. I cannot tarnish the cooking of Papa John. They serve good food. However, I've seen in other reviews, it seems they really couldn't care less about the quality of delivery. And I agreee fully with each negative review. First off, papa johns app is unreliable and at any point in time apparently they can have your food deliver through doordash, making you go through a third party browser and by the time you understand whats going on, its somehow cancelled? And then it reverts back to the app? I had to call to get clarification from the manager that because the doordash driver cancelled he was forced to revert to his in-store driver. Don't get me wrong, the driver (who got here fashionably late) was super fr

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