Papa Johns Pizza

The box I received was terrible, it does not close properly which is hard for me to store for next day use. I was annoyed but ultimately let it go. Then, I noticed that someone left a garlic cup ON TOP of my pizza, which turned my annoyance to frustration. But then, after speaking to customer service about this, I was treated with extreme disrespect and disregard for my complaints. I can usually let a lot go when it comes to the food industry because I used to work in it, but after being spoken that way I had to write a review. Your employees need to go through more customer service training. I will no longer buy food from this location anymore! I will be taking my business to West Springfield (Rolling Road).

Ordered pizzas at 6 pm. The app said it would be about an hour and a half. I was okay with that. What I’m not okay with is not getting an update to let me know that the order would take an additional hour, bringing wait time to 2:30hrs before I could expect to pick up the pizzas. If I had been informed, I could have changed plans, ordered elsewhere, etc. Right now, someone needs to be calling customers to let them know or the app needs to be utilized to inform customers. This is unacceptable when it’s too easy to communicate. I’ve had teens at my house waiting on pizza for almost two hours now.

I go in papa john to pick up small pizza, the guy hand me pizza quickly and moves to next customer, i come home to open the box notice there is no pepperoncini and garlic dipping sauce, isn't papa john supposed to include this no matter the size of pizza.

Called 4 other Papa John’s and no one had an idea what the NATS50 promo was after the game. Most had trouble understanding. This location had the similar issue but the gentleman on the phone (Wesley i think) decided to somehow make it work. Thank you sir, we will be ordering from here and only here moving forward. Cheers

Ordered pizza on 6/19 to PJ pool #15. The crust on the works pizza was stiff. Poor texture. I dont know if it was overcooked, cooked at wrong temperature, or the dough was stale but it sucked. Im also not sure why the delivery driver needed a signature considering it was a paypal order but of course a tip was prompted and my gf added $4 (she was unaware I had already tipped $6 online) to which the delivery guy copped an attitide.. so he actually got a $10 tip and wasn't happy. Will not order again.