Papa Johns Pizza

This was my first time ordering Papa John's Pizza and I was not impressed! When I entered to pick up my meal, I was not greeted and I literally had to wait at the counter for someone to acknowledge me. I placed my order to be picked up at 11:00 a.m. and I guess they made it way ahead of time because my food was not hot at all. I was not impressed with the food, the service, or the atmosphere. I will not be returning to Papa John's.

The customer service here is amazing. Last week I ordered 2 pizzas, one of which didn’t have the pineapples I ordered on it. Not a big deal, once I noticed I just called to get a refund for the up charge. The man that answered the phone, I’m assuming the manager (unfortunately I didn’t get his name) immediately said he would remake both pizzas for free, either then or at a later time. I chose later & thanked him. Called back today, he said he remembered me & to give him 15 minutes to have the pizzas ready. He even brought them out to me when he noticed I was sitting in my car. Thank you so much once again!

I just want to give a shout out to good service after the fact. When I picked up some pizzas the other day, the store was struggling. It was the first Sunday of football season, and a friend who was picking up a pizza there had gotten a wrong order, and I was worried. My order wasn't ready on time, but it wasn't a big deal. I waited. When the pizzas were done, they tried to give me someone else's wings instead of a cookie. Turns out the cookie wasn't made and I'd have to wait again. I didn't want to, so I asked to remove it. That somehow charged me more because of full menu prices. The general manager, Matt, called me to make things right. The pizzas were great, too, and I went back to Papa Johns within a week. Thanks for the service. I'll be back.

I had ordered pizza from the location on Georgia in Amarillo for delivery and door dash had assigned a driver who then cancelled it right when store was fixing to close. I wanna give a huge shout out to the General Manager of this location for personally delivering my order. Need more managers like that.

This Papa Johns Pizza always has great customer service and delicious hot fresh food. Even while having to wait the staff will start a friendly conversation. I usually go late at night and even if they are tired they are all working hard and making great food!