Pantanal Restaurant

I visit this place often, which is the main reason I’m giving it two stars. However, tonight I had a bad experience with one of the employees who was cutting the meats. I asked for my meat medium, but he served it basically rare and placed it on my plate. When I brought it to his attention, he insisted that the meat was medium and said he could not exchange it. Since I come here frequently, I didn’t want to argue. I simply took the meat, threw it away, and paid for the food I was actually going to eat. Unfortunately, this isn’t the first time I’ve felt uncomfortable with this particular employee. Every time I visit, he seems to rush customers through the line, which makes the experience feel pressured and uncomfortable when we’re just trying to choose what we want to buy.

6.5/10 I tried every meat on the menu. My favorite were the brisket and the chicken wings (delicious and tender). Every other meat I felt was too tough and too salty. They had 3 types of rice all delicious. The plantains( I prefer sweat) were not, and the yuka fries were kind of dry. Customer service was amazing. I was able to sit down after purchasing my tray and had a good time eating here.

The pricing is quite reasonable; however, there is ample opportunity for improvement in the quality and authenticity of the food, service, and overall atmosphere. While Brazilian dishes have been added to the menu, the seasoning may benefit from a more authentic touch. Additionally, the ambiance is lively, featuring Spanish music, but it could be refined to create a more inviting experience.

Our plates were very delicious. Brisket is never ready though but other than that. Very good. Love the fact we can pick what goes on the plate.

I always used to go here.. for over 15 years and the food has always remained consistent. The prices however... not so much. I understand that inflation has occurred, but they were one of The first to hike their prices and then hiked them again. I can't complain too much, but I really wish they would be a little more reasonable with the prices.