Panera Bread

I'm not sure why the Google rating is 3.9. I've been getting good here regularly for the last year ehen I travel between CT and NH. It is close to the highway, the food is reliably good, the sandwiches are well constructed, the orders are ready on time, and the employees have been friendly and helpful. I will say, as a whole, Panera restaurants seemed to have a dark period in the early 2020's. If that was the case with this one, I would say they have turned it around.

Food was good and served fast my spoon was given to me dirty but when I asked for a new one the staff was apologetic and helpful. The food tasted great and wasn’t too expensive but the bread was very hard and messy.

This is always comford food. We like the soups, sandwiches and salads/chips. The self service kiosk us easy to order and go pickup. There is plenty of parking and tables for seating. The service is fast here. It's located in busy shopping complex. The new chicken Tikka soup is horrible. Don't even bother trying that. Same goes for spicy crispy chicken sandwich. Prices are way up and quantity of soup and salad are filled only half the bowl. It feels like a rip off going to Panera now.

The worst service location ever. The manager was extremely rude! I placed an order like I always do and when I called upon one of my items missing, she was extremely rude and hung up the phone on my face. She specifically said "I can not do anything". The way she treated us over the phone was extremely rude and not okay. Good thing the call was recorded because the things she said are extremely rude. Can we please have a district manager reach out to me. Or I can give corporate a call myself. This is not okay.

I have been to at least 10+ Panera in MA and is happy to find that my local Panera at Westford is the best one! The service is always good and I customized a lot and they can make it right every time!